CASE STUDY > Reception AI Medical industry

Medical industry case study: how AI Reception improved switchboard performance

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CLIENT

Medical industry

MARKET

Healthcare

SERVICES

Chatbots and Voicebots

AI Reception as an automated solution for customer care

The client wanted to improve switchboard performance by reducing missed calls, waits, and optimizing the transfer of calls to the appropriate departments.

case study hospital

INGO used industry experience to create a knowledge base and train AI Reception to handle requests. The voicebot began independently fulfilling 56% of calls on the first day of operation and80% after the first month of service. Constant analysis of interactions allowed the bot’s performance to improve over the weeks.

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The implementation of the automated switchboard has improved service, reducing waiting times and eliminating missed calls. The customer achieved an economic saving of 30%. After the first month, the absorption rate is stable at 80%, with 80% of calls handled independently through AI Reception.

Find out more about our CX services

INGO, thanks to multichannel and technological innovations, is able to build specific projects for each company, following the process from the initial analysis phase to the implementation of integrated, scalable and modular omnichannel strategies. For over 20 years, Made in Italy at the service of the customer experience.

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