Next Generation CX

Hybrid solutions that combine human skills, technology and automation to revolutionise Customer Operations and deliver excellent omnichannel experiences.

Chosen to manage the Customer Experience of the best companies

Clients

INGO's clients sectors

INGO is the Solution Provider capable of meeting the specific needs of each client in Customer Operation, Omnichannel Approach and Digital Transformation processes.

INGO's clients successes

As a result of working with us, our clients have achieved successes attested by national industry awards.

Tailor-made solutions

Next Generation Customer Experience: the evolution that redefines the boundaries of customer care, where technology, intelligent automations and human expertise sinergy creates an extraordinary experience.

The data

INGO's numbers

Key data testifying INGO’s impact and success in the industry, demonstrating our commitment to achieving excellence and pursuing innovation.

DISCOVER MORE
0+

Resources

0+

Active services

0+

Customers

0+

Locations in Italy

Blog

Stay up to date

Check our blog: an area dedicated to insights and the latest trends in customer experience.

Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment

After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…

Read more

English-language customer service: how the multilingual approach can prove a strength in modern contact centers

Oggi, molte aziende italiane vendono prodotti e servizi online a clienti stranieri, spesso provenienti da mercati anglofoni o che utilizzano…

Read more

Hospital management: outsourcing secondary functions to improve the quality of services

Modern hospital management is constantly evolving, driven by the need to optimize resources and improve the quality of services. As…

Read more

Optimizing the consumer journey in e-commerce: from first contact to purchase

In a competitive market, optimizing each stage of the consumer journey means ensuring a smooth and fully satisfying customer journey,…

Read more

IVR Solutions: optimizing customer care with intelligent interactive systems

Interactive Voice Response (IVR) solutions are emerging as one of the most effective tools for improving the management of customer…

Read more

Voicebot: an essential tool to support customer care

Thanks to their ability to handle large numbers of calls quickly and efficiently, voicebots have become an indispensable resource for…

Read more

Food world case study: how INGO created a customized project

Find out how INGO, thanks to its experience in the world of customer experience and effective communication with its customers,…

Read more

Virtual reception: an AI assistant to handle inbound requests

By integrating advanced technologies such as artificial intelligence and automation systems, companies can offer efficient and personalized services, reducing waiting…

Read more

Digital health: tools at the service of digital health

In recent years, digital health has revolutionized the world of healthcare, opening up new possibilities for improving the efficiency of…

Read more
financial services

Financial services: increasing revenue by up-selling and cross-selling financial services

Companies in the financial sector are constantly looking for effective strategies to improve their performance and meet growing customer expectations.…

Read more

Work with us

Join Team INGO

Are you looking for new job opportunities and chances to better yourself? Our company is looking for people like you. Send us your resume, we want to discover your talent.

Work with us

Contact us

Are you a company? Request information on INGO services

Our team is ready to assist you and offer customised solutions to meet your company’s needs.