Next Generation CX
Chosen to manage the Customer Experience of the best companies
Clients
INGO's clients sectors
INGO is the Solution Provider capable of meeting the specific needs of each client in Customer Operation, Omnichannel Approach and Digital Transformation processes.
INGO's clients successes
As a result of working with us, our clients have achieved successes attested by national industry awards.
Tailor-made solutions
Next Generation Customer Experience: the evolution that redefines the boundaries of customer care, where technology, intelligent automations and human expertise sinergy creates an extraordinary experience.
The data
INGO's numbers
Key data testifying INGO’s impact and success in the industry, demonstrating our commitment to achieving excellence and pursuing innovation.
Resources
Active services
Customers
Locations in Italy
Blog
Stay up to date
Check our blog: an area dedicated to insights and the latest trends in customer experience.
Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment
After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…
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Financial services: increasing revenue by up-selling and cross-selling financial services
Companies in the financial sector are constantly looking for effective strategies to improve their performance and meet growing customer expectations.…
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Control Room: the digital brain of a company
Having a Control Room today is essential for corporate monitoring and security so that the processes for managing these activities…
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Customer Operations and Green Tech: Influencing Customer Choices through Reputation
The way companies manage their customer operations can make a difference not only in customer satisfaction but also in their…
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Medical Appointment Management: Optimizing the Schedule to Improve Operational Efficiency
In the healthcare industry, efficient management of medical appointments is crucial to ensure optimal facility operations and improve patient experiences.…
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Case Study: INGO’s Survey Service
In this case study, we will analyze how INGO implemented a Survey service via WhatsApp for three different companies in…
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BPO in the utilities sector: scalable customer service to address service disruptions.
The utilities sector faces increasingly significant challenges. Service disruptions can have a devastating impact on both customers and business operations.…
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Digital transformation in healthcare: How to improve the customer experience of patients
The digital transformation in healthcare is revolutionizing the way healthcare services are delivered and accessed. With the evolution of digital…
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Manufacturing: Omnichannel Solutions to Ensure Industry SLAs
The manufacturing sector is experiencing an unprecedented transformation, and companies need to quickly adapt to the changes to remain competitive.…
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Solar: Guiding Customers Before and After Investing in Solar Energy
Investing in solar installations represents a significant step for individuals and businesses towards sustainable development. The key to maximizing the…
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