Next Generation CX

Hybrid solutions that combine human skills, technology and automation to revolutionise Customer Operations and deliver excellent omnichannel experiences.

Chosen to manage the Customer Experience of the best companies


INGO's clients sectors

INGO is the Solution Provider capable of meeting the specific needs of each client in Customer Operation, Omnichannel Approach and Digital Transformation processes.

INGO's clients successes

As a result of working with us, our clients have achieved successes attested by national industry awards.

Tailor-made solutions

Next Generation Customer Experience: the evolution that redefines the boundaries of customer care, where technology, intelligent automations and human expertise sinergy creates an extraordinary experience.

The data

INGO's numbers

Key data testifying INGO’s impact and success in the industry, demonstrating our commitment to achieving excellence and pursuing innovation.




Active services




Locations in Italy


Stay up to date

Check our blog: an area dedicated to insights and the latest trends in customer experience.

Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment

After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…

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Customer Operations and Green Tech: Influencing Customer Choices through Reputation

The way companies manage their customer operations can make a difference not only in customer satisfaction but also in their…

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Medical Appointment Management: Optimizing the Schedule to Improve Operational Efficiency

In the healthcare industry, efficient management of medical appointments is crucial to ensure optimal facility operations and improve patient experiences.…

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Case Study: INGO’s Survey Service

In this case study, we will analyze how INGO implemented a Survey service via WhatsApp for three different companies in…

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BPO in the utilities sector: scalable customer service to address service disruptions.

The utilities sector faces increasingly significant challenges. Service disruptions can have a devastating impact on both customers and business operations.…

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Digital transformation in healthcare: How to improve the customer experience of patients

The digital transformation in healthcare is revolutionizing the way healthcare services are delivered and accessed. With the evolution of digital…

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Manufacturing: Omnichannel Solutions to Ensure Industry SLAs

The manufacturing sector is experiencing an unprecedented transformation, and companies need to quickly adapt to the changes to remain competitive.…

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Customer service for e-commerce: automation and WhatsApp to improve your relation with your customers.

In the world of e-commerce, customer service is crucial for a company's success. In a market where consumers have numerous…

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Contact Center Software: All Customer Interactions in an Omnichannel Solution

Contact center software provides companies with the necessary tools to manage a variety of interactions, ranging from phone calls to…

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A success case in the fitness world

Thanks to its customer care services and innovative technological choices based on automation and AI, INGO has managed to create…

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