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BPO & Customer Service

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Technology

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Automation

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BPO & Customer Service

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Technology

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Automation

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BPO & Customer Service

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Clients

INGO's clients sectors

INGO is the Solution Provider capable of meeting the specific needs of each client in Customer Operation, Omnichannel Approach and Digital Transformation processes.

INGO's clients successes

As a result of working with us, our clients have achieved successes attested by national industry awards.

Tailor-made solutions

Next Generation Customer Experience: the evolution that redefines the boundaries of customer care, where technology, intelligent automations and human expertise sinergy creates an extraordinary experience.

The data

INGO's numbers

Key data testifying INGO’s impact and success in the industry, demonstrating our commitment to achieving excellence and pursuing innovation.

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Blog

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Check our blog: an area dedicated to insights and the latest trends in customer experience.

Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment

After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…

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Customer service for e-commerce: automation and WhatsApp to improve your relation with your customers.

In the world of e-commerce, customer service is crucial for a company's success. In a market where consumers have numerous…

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Contact Center Software: All Customer Interactions in an Omnichannel Solution

Contact center software provides companies with the necessary tools to manage a variety of interactions, ranging from phone calls to…

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A success case in the fitness world

Thanks to its customer care services and innovative technological choices based on automation and AI, INGO has managed to create…

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Business Process Outsourcing: What It Is and the Advantages It Offers to the Customer Care Sector

Understanding what Business Process Outsourcing (BPO) is and how it can positively impact the customer care sector is crucial for…

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Automatic Availability: The Value of Contact Centers for the Utilities Sector

Automatic availability is a crucial tool for ensuring reliable and timely customer service. With advanced technologies and highly qualified personnel,…

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cos'è BPO
cos'è BPO

What is BPO? How to support companies in consumer management

Business Process Outsourcing (BPO) is the subcontracting of business functions to outside vendors and managers. Thus, it involves outsourcing some…

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Green Tech: what it is and how it can lead us to a more sustainable future

The intersection of technology and sustainability has generated Green Tech: a wide range of innovative solutions from renewable energy production…

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Customer experience mapping: the key element for e-commerce success

Behind every online transaction is a customer with unique expectations, desires, and needs. In this context, the customer experience plays…

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AI in healthcare: artificial intelligence for appointment management

Efficient appointment management is one of the key factors in ensuring a good patient experience and optimization of resources in…

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