Next Generation CX

Hybrid solutions that combine human skills, technology and automation to revolutionise Customer Operations and deliver excellent omnichannel experiences.

Chosen to manage the Customer Experience of the best companies

Clients

INGO's clients sectors

INGO is the Solution Provider capable of meeting the specific needs of each client in Customer Operation, Omnichannel Approach and Digital Transformation processes.

INGO's clients successes

As a result of working with us, our clients have achieved successes attested by national industry awards.

Tailor-made solutions

Next Generation Customer Experience: the evolution that redefines the boundaries of customer care, where technology, intelligent automations and human expertise sinergy creates an extraordinary experience.

The data

INGO's numbers

Key data testifying INGO’s impact and success in the industry, demonstrating our commitment to achieving excellence and pursuing innovation.

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Resources

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Active services

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Customers

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Locations in Italy

Blog

Stay up to date

Check our blog: an area dedicated to insights and the latest trends in customer experience.

Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment

After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…

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Food world case study: how INGO created a customized project

Find out how INGO, thanks to its experience in the world of customer experience and effective communication with its customers,…

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Virtual reception: an AI assistant to handle inbound requests

By integrating advanced technologies such as artificial intelligence and automation systems, companies can offer efficient and personalized services, reducing waiting…

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Digital health: tools at the service of digital health

In recent years, digital health has revolutionized the world of healthcare, opening up new possibilities for improving the efficiency of…

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financial services

Financial services: increasing revenue by up-selling and cross-selling financial services

Companies in the financial sector are constantly looking for effective strategies to improve their performance and meet growing customer expectations.…

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Control Room: the digital brain of a company

Having a Control Room today is essential for corporate monitoring and security so that the processes for managing these activities…

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Customer Operations and Green Tech: Influencing Customer Choices through Reputation

The way companies manage their customer operations can make a difference not only in customer satisfaction but also in their…

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Medical Appointment Management: Optimizing the Schedule to Improve Operational Efficiency

In the healthcare industry, efficient management of medical appointments is crucial to ensure optimal facility operations and improve patient experiences.…

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Case Study: INGO’s Survey Service

In this case study, we will analyze how INGO implemented a Survey service via WhatsApp for three different companies in…

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BPO in the utilities sector: scalable customer service to address service disruptions.

The utilities sector faces increasingly significant challenges. Service disruptions can have a devastating impact on both customers and business operations.…

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Our team is ready to assist you and offer customised solutions to meet your company’s needs.