Optimize your services through experience and innovation
Choosing INGO ensures you have a competent and experienced partner in multi-utility process management.
Strengths
The benefits of the service
Specialization
The experience gained over the years in the utilities field enables INGO agents to have in-depth first and second level management (one call solution) in compliance with industry regulations.
Flexibility and scalability
H24 management availability and resource sizing based on traffic peaks and needs for total service optimization.
Limited waiting time
Team management, in combination with automated services, allows users to be answered quickly.
Technology and automation
INGO employs Knowledge based services and AI-supported Automation Systems that are customized and timely updated, leveraging multichannel management across multiple touchpoints.
INGO services
The solutions
Customer Care
A team of highly specialized utilities operators, capable of handling calls efficiently and quickly, also trained on new contract control and validation activities, always up-to-date with respect to service-related information.
Voicebots and chatbots
INGO uses AI technology with automated flows to provide standard information, perform self-service procedures, and submit forms through integration with proprietary CRMs. All accompanied by a back-end of specialized agents for the most complex requests.
Survey
INGO prepares a Quality Call service on new customers not yet in supply, but who have signed a contract, to verify the correctness of the data and the validity of the subscription, in compliance with ARERA guidelines.
INGO & Utilities in Numbers
calls handled per year
Of calls absorbed by automation
Of contacts managed by meeting Arera standards
The other markets