Events and initiatives
Conferences, webinars, workshops, INGO organised and participated in engaging experiences and created new transformative connections. Find out what we did.
The importance of the customer in the new age of Artificial Intelligence
Dario Panzeri, Automation Area Manager, and Simona Longo, Account Manager, took part in the meeting ‘NextBestAction. Customer centrality accelerated by AI, and more’ organised by Club CMMC - Customer Management Multimedia Competence.
Balance between automation and humans: CMI interview with Dario Panzieri, Head of INGO’s Automation Area
What does it take to ensure that automation is effective and efficient? And how to deal with exceptions? And then, now with automation, what added value do humans bring? Dario Panzeri, Head of the Automation Area at INGO, talked about this in the CX pill of CMI - Customer Management Insights.
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Customer services AI & Data Drive: CMI interview with Martino Carrera, CEO of INGO.
Martino Carrera, CEO of INGO, participated in the Webinar organised by CMI - Customer Management Insights dedicated to Customer Service, an annual appointment to discuss the changes in this area of the company that is increasingly decisive for the Customer Experience. Together with INGO, other major players such as Zoom and Freshworks were present.
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Omnichannel CX Observatory of the School of Management of the Politecnico di Milano
INGO supports the 2024 research of the Omnichannel Customer Experience Observatory of the School of Management of the Politecnico di Milano. This collaboration offers a valuable knowledge exchange and a unique learning opportunity, promoting a better understanding of the challenges and opportunities within the omnichannel customer experience.
Press releases
Keep informed with INGO press releases.
Explore our press releases for the latest initiatives, partnerships, events and more. We are proud to share with you our latest achievements and the progress we are making on our journey.
Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment
After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…
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