Technology in the service of CX

• Increased efficiency

  By integrating AI-based technologies, customer interactions can be managed quickly and effectively, optimizing agent deployment and reducing wait times. Centralized and automated process management maximizes productivity and provides timely responses to customers.

• Consistent and seamless customer experience

  Omnichannel interaction management allows for integrated and synergistic customer relations, enabling customers to seamlessly transition between phone, chat, email, and social media. This helps create a smooth and personalized customer journey, improving end-user satisfaction and loyalty.

• Cost reduction

  By adopting hybrid AI and human systems and automating processes, the use of resources is redistributed, optimizing operational efficiency and utilizing operators for more valuable operations. By doing so, it is therefore possible to lower the contact center’s operating costs.

• Data monitoring and analysis

  The technology solutions adopted by INGO offer powerful data monitoring and analysis tools. It then becomes easy to get a complete view of customer care performance, monitoring response times, service KPIs and other key metrics. Data analysis provides valuable insights to deliver increasingly personalized and effective service.

INGO's other services