Highly specialized and innovative solutions for a successful online presence
INGO combines experience and innovation to better manage customer experience processes related to e-commerce
Strengths
Benefits for E-Commerce
Management flexibility
INGO ensures that calls are handled even during peak seasons, thanks to the team of trained agents and the support provided by AI-based tools.
Omnichannelality
XCALLY enables the management of all touch points available to the end customer on a single platform, giving the customer the opportunity to use the interaction channel most appropriate for the resolution of the request.
Tailor-made service design
Established experience enables INGO to support clients in service design, suggesting processes and procedures to make management effective and efficient, ensuring an excellent customer experience.
Increased perceived quality
With a smooth and satisfying customer journey, there is evidence of increased end-customer loyalty that generates continuity of purchase.
INGO services
E-Commerce Solutions
Multichannel customer care&Help desk
A team of multilingual operators with high specialization in e-commerce, able to manage all touch points available to customers (phone, mail, Ticket, chat, whatsapp, social community management) efficiently and quickly, trained continuously to be up-to-date.
Voicebots and Chatbots
Through the use of carefully designed and updated voicebots, it is possible to handle requests for basic information or order status updates by leveraging AI and thus streamlining the after-sales process.
Backoffice
The INGO Back Office service manages and optimizes off-line activities related to users’ multichannel requests. We customize each interaction to provide superior service by specifically responding to customer needs.
INGO & E-Commerce in Numbers
monthly call handling capacity
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The other markets