Sustainability and innovation serving users
To lead the transition to a green future, you need to make your customers' customer experience unique.
Strengths
Benefits for Green-Tech
More than a decade of experience in the field
INGO has been managing customer care services in the green tech world for more than 10 years, relating with major market players.
Flexibility in handling large volumes
With a highly specialized team and AI support, INGO ensures certainty of response even during the busiest periods of telephone traffic.
Analysis, standardization and scalability
A team of agents that can handle first- and second-level support to allow specialized support to focus on activities such as detailed analysis, field work, and repairs.
Resetting the backlog
INGO’s specialized support makes it possible to increase the response speed and efficiency of handling large volumes of calls.
INGO services
The Green-Tech Solutions.
Multichannel helpdesk
Highly skilled operators dedicated services for technical support and transfer of requests to on-callers, after troubleshooting and via major ticketing systems.
Voicebots and chatbots
Automations for recognition and assistance on recurrent errors with defined solutions.
Contact Center software
Intelligent IVRs for acknowledging and handling requests for product information or shipments.
Ingo & Green-Tech in Numbers
annual contacts managed in multilingual
of managed traffic
average response time
The other markets