Optimize your services through experience and innovation
Choosing INGO ensures you have a competent and experienced partner in multi-utility process management.
Strengths
The benefits of the service
Specialization
The experience gained over the years in the utilities field enables INGO agents to have in-depth first and second level management (one call solution) in compliance with industry regulations.
Flexibility and scalability
H24 management availability and resource sizing based on traffic peaks and needs for total service optimization.
Limited waiting time
Team management, in combination with automated services, allows users to be answered quickly.
Technology and automation
INGO employs Knowledge based services and AI-supported Automation Systems that are customized and timely updated, leveraging multichannel management across multiple touchpoints.
INGO services
The solutions
Customer Care
A team of highly specialized utilities operators, capable of handling calls efficiently and quickly, also trained on new contract control and validation activities, always up-to-date with respect to service-related information.
Voicebots and chatbots
INGO uses AI technology with automated flows to provide standard information, perform self-service procedures, and submit forms through integration with proprietary CRMs. All accompanied by a back-end of specialized agents for the most complex requests.
Survey
INGO prepares a Quality Call service on new customers not yet in supply, but who have signed a contract, to verify the correctness of the data and the validity of the subscription, in compliance with ARERA guidelines.
Utilities
Manage every interaction with efficiency, transparency and continuity
INGO & Utilities in Numbers
calls handled per year
Of calls absorbed by automation
Of contacts managed by meeting Arera standards
Frequently asked questions
FAQ - Frequently asked questions
- 1. Is INGO able to ensure compliance with the regulations and standards of the utilities sector, such as those established by ARERA, in the management of contracts and supplies?
Yes, INGO is able to guarantee full compliance with the regulations and standards of the utilities sector, including those set by ARERA (Regulatory Authority for Energy Networks and the Environment). Our solutions are designed to comply with industry-specific guidelines, such as contract management, validation of new customers and verification of data accuracy during subscription.
- 2. How can INGO support us in automating self-service procedures and handling standard enquiries?
INGO can support you in automating self-service procedures and handling standard enquiries using advanced Voicebots and Chatbots powered by artificial intelligence. These tools are designed to handle the most common requests autonomously, allowing your customers to get immediate answers to frequently asked questions, information on the status of supplies or invoices, and the execution of standard actions such as personal data changes or service activation requests.
- 3. How can INGO help us improve contract management and validation of new customers quickly and efficiently?
INGO can help you improve contract management and validation of new customers through an integrated process that combines automation, artificial intelligence andhuman experience.
Thanks to our Customer Care service specialising in the utilities sector, our agents, trained and constantly updated on industry regulations, can quickly manage and validate contracts, ensuring that all information is correct and complies with guidelines. The validation process also includes data verification via automated Surveys, which allow us to collect information directly from new customers, check that the contract is correctly signed and ensure that all information is complete and accurate.
In parallel, Voicebots and Chatbots can be used to collect basic information on new customers, complete the self-service part of the validation process and answer common questions, while the human team focuses on more complex cases, optimising time and resources. This hybrid approach makes the process faster, reduces errors and ensures that contract management runs smoothly and in compliance with industry regulations.
Successful cases
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