BPO > Inbound Solutions

Transform your approach to customer care

Choose our dedicated inbound services, where human approach merges with AI and omnichannel-based technologies. Focus on your core business while we take care of your customers.

INGO solutions

Multichannel Customer Care & Help Desk

Take care of your customers

Our services are fully customizable, adapting to each client’s specific needs. We are operational 24/7, 365 days a year, offering continuous support and using innovative technologies to ensure a high-quality multilingual and multichannel customer experience. Our team of specialists is dedicated to handling calls efficiently and quickly and is trained on an ongoing basis to keep up to date with respect to service information.

Telephone reception & On site

Prompt and professional responses at all times

No more worrying about missed or unhandled calls, thanks to the expertise of our operators who specialize in business switchboard management. Our services are scalable to fit the needs of your business, offering flexibility and optimal performance even during times of increased phone traffic. In addition to remote service, we also provide an integrated reception solution that combines Telephone Reception Service with a physical presence of an INGO Receptionist at your business location.

Live Chat

Expand your contact channels

Give your customers a seamless experience with our Live Chat service using AI and Machine Learning-based tools. We ensure uniform and professional handling of interactions, giving immediate and personalized response. Choose our service to provide constant attendance and 24/7 multilingual support.

Back Office

Management and optimization of off-line activities for seamless service.

Our Back Office service is responsible for managing and optimizing off-line activities in response to multichannel requests from users. Regardless of the contact channel used (phone calls, e-mails, chats), our specialized team is committed to handling customer needs in an efficient and timely manner, ensuring cohesive service and streamlining processes. By relying on us, you can focus on your company’s core business while we take care of the accurate and professional management of back office activities.


INGO's other services

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Are you a company? Request information on INGO services

Our team is ready to assist you and offer customised solutions to meet your company’s needs.