Automation and innovation serving the patient
Learn how INGO is transforming the way patients live and interact with the world of healthcare.
Strengths
Benefits for Healtcare
Experience
A well-established and recognized player in the world of health care for 20 years.
Specialization
Highly trained healthcare back-end operations that can respond to user requests.
Efficiency
H24 call resolution and innovative drug vigilance services.
Technology
Proprietary management platforms, automation and AI for effective multichannel operations.
INGO services
Solutions for Healthcare
Customer Care
INGO provides a CUP service dedicated to the booking of services in Solvent Regime, SSN and with conventions or insurance funds. Through the use of the main systems on the market, the user is followed through the entire direct booking process by specialized agents.
AI Reception
AI Reception is INGO’s technologically advanced service that combines artificial intelligence and human assistance for a personalized and optimal approach to interactions, enabling it to revolutionize the patient experience.
Multichannel Help Desk
A team of highly skilled hospital-based practitioners who can handle calls efficiently and quickly, trained on an ongoing basis to stay up-to-date with respect to delivery methods, specifics on exams, preparations, and services offered by facilities.
INGO & healthcare in numbers
saturation agendas
saving compared to full-human services
contact management
The other markets