Automation and innovation serving the patient

Frequently asked questions

FAQ - Frequently asked questions

• 1. How can INGO's solutions improve booking management and patient care?

  Automation, through chatbots and voicebots, is used to quickly and efficiently handle the simplest requests, such as checking availability, confirming or changing appointments through integration or customised developments on the customer’s systems, or requesting basic information. This approach speeds up processes, reduces waiting times and frees up human operators, who can then concentrate on the more complex and sensitive cases, offering high-quality support.

  In this way, INGO guarantees a customer care service that is always accessible, efficient and tailor-made, improving patient satisfaction and the operational efficiency of healthcare facilities.

• 2. How can INGO's automation and artificial intelligence reduce waiting times and optimise the work of healthcare personnel?

  INGO’s hybrid solutions combine artificial intelligence and human support to handle patient requests faster and more efficiently.

  Thanks to chatbots and voicebots, the simplest and most repetitive requests – such as bookings, appointment confirmations, service information or document requests – are handled automatically and in real time. This reduces the load on operators, enabling a faster service available 24/7.

  INGO’s AI Reception service offers automated reception, recognises the caller and immediately directs the request to the most suitable channel or operator. This system not only reduces waiting time, but also ensures a personalised reception, respecting the patient’s preference to either interact with a human operator or continue with automation for simpler requests.

  A further advantage is offered by the Mail Assistant, which automates the handling of incoming e-mails by providing timely and personalised responses to patient requests, without waiting. This tool makes it possible to handle high volumes of messages, sort more complex requests to the appropriate staff and provide instant replies for standard requests, ensuring a smoother and more efficient handling of digital correspondence.

  Thanks to this synergy between artificial intelligence and human support, healthcare staff can concentrate on clinical and high-value activities, while INGO’s technologies ensure constant attendance, with a service that is always accessible and personalised, tailored to each need.

• 3. Are INGO solutions compliant with security and privacy regulations for sensitive data in the healthcare sector?

  privacy and data security are the founding principles of the design of our services. Our approach is privacy by design, ensuring that sensitive patient data is only processed when strictly necessary,

  always complying with protection regulations and minimising the use of data to only functional purposes to achieve the desired results.

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