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Customer Care
Case Study: XCALLY and the Advanced IVR for CAAF CGIL
Thanks to the redesign of the IVR flow using the XCALLY suite, INGO was able to improve customer care for…
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Case Study: Improving Customer Care in the Furniture Industry
In this case study, we analyze how the implementation of omnichannel software enabled our client, a leader in the furniture…
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Conversational marketing and customer experience: the value of chatbots and customer satisfaction
Conversational marketing: how to build trust and strong relationships with customers The conversational marketing is a next-generation approach, which involves…
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Customer experience metrics: how to evaluate customer satisfaction
Monitoring the customer experience: the key to business success Companies must analyze data on customer interactions in real time if…
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Omnichannel strategy and the future of B2B e-commerce
Integration between the physical store and e-commerce is a primary need for many companies, which need to adopt an innovative…
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Evolved IVR, Customer Experience and customer satisfaction
Dario Panzeri, Ingo's automation engineer, spoke to CXNow on how to manage a customer service thanks to advanced IVR solutions.
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