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Customer Care
Conversational marketing and customer experience: the value of chatbots and customer satisfaction
Conversational marketing: how to build trust and strong relationships with customers The conversational marketing is a next-generation approach, which involves…
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Customer experience metrics: how to evaluate customer satisfaction
Monitoring the customer experience: the key to business success Companies must analyze data on customer interactions in real time if…
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Omnichannel strategy and the future of B2B e-commerce
Integration between the physical store and e-commerce is a primary need for many companies, which need to adopt an innovative…
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Evolved IVR, Customer Experience and customer satisfaction
Dario Panzeri, Ingo's automation engineer, spoke to CXNow on how to manage a customer service thanks to advanced IVR solutions.
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Toll-free number and contact points: the ARERA legislation and INGO’s solutions for companies operating in the municipal waste sector
ARERA resolution 15/22 obliges companies operating in the municipal waste management and disposal sector to set up a toll-free number…
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Case Study: How XCALLY has improved the customer service of a leader company in the healthcare industry
In this case study we analyze how the use of artificial intelligence systems has allowed our customer Synlab, the leading…
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