INGO at AI Week 2025: Agentic AI and human capital to redefine customer experience
8 May 2025
SUMMARY
INGO participated as a sponsor and official speaker at the 2025 edition of AI Week, the landmark event in Italy dedicated to artificial intelligence that brings together key players in the field to explore the latest innovations and trends in AI.
INGO brings its expertise to AI Week
The event, which was held at Milan Rho Fiera on May 13 and 14, 2025, is an important opportunity for discussion and networking for all professionals interested in the applications of artificial intelligence in different sectors.
INGO, as a company at the forefront of AI solution implementation, confirms its commitment to actively contribute to the development of the artificial intelligence ecosystem in Italy.
Diego Gosmar and Martino Carrera on stage at AI Week 2025
A special highlight was the participation of Martino Carrera, CEO of INGO and Diego Gosmar, Chief AI Officer of INGO, who gave a speech entitled: Agentic AI and Human Capital Models of Applications for CX. .
In a scenario where customer experience is increasingly central to business competitiveness, INGO brings to AI Week 2025 its its vision on the integration of Agentic AI, knowledge management and human capital.
The talk explored how these synergies can enable evolved omnichannel experiences and support the transformation of B2B2C models, thanks in part to the contribution of intelligent ecosystems.
“We were very pleased to participate in such a high-profile event as AI Week.
It was a tremendous opportunity to engage with other experts in the field and present INGO’s vision of how artificial intelligence is transforming the contemporary business landscape.”
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For more information, see our events page.
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Find out more about our CX services
INGO, thanks to multichannel and technological innovations, is able to build specific projects for each company, following the process from the initial analysis phase to the implementation of integrated, scalable and modular omnichannel strategies. For over 20 years, Made in Italy at the service of the customer experience.
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