BLOG
Omnichannelality

What touchpoints to integrate to improve the customer experience?
How important is the choice of touch points in creating a quality customer experience between company and customer? And how…
Read more
Medical Appointment Management: Optimizing the Schedule to Improve Operational Efficiency
In the healthcare industry, efficient management of medical appointments is crucial to ensure optimal facility operations and improve patient experiences.…
Read more
Manufacturing: Omnichannel Solutions to Ensure Industry SLAs
The manufacturing sector is experiencing an unprecedented transformation, and companies need to quickly adapt to the changes to remain competitive.…
Read more
Contact Center Software: All Customer Interactions in an Omnichannel Solution
Contact center software provides companies with the necessary tools to manage a variety of interactions, ranging from phone calls to…
Read more
Omnichannel marketing: how companies can improve sales and customer relationships
What is omnichannel marketing and what strategy to follow The main purpose of theomnichannel marketing is to create a well-rounded…
Read more
Customer experience KPIs: how to evaluate the customer relationship. The Phygital Frontier
The customer experience and the contact between consumer and company Evaluating KPIs (i.e. key performance indicators) of the customer experience…
Read more