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Omnichannelality
Customer experience KPIs: how to evaluate the customer relationship. The Phygital Frontier
The customer experience and the contact between consumer and company Evaluating KPIs (i.e. key performance indicators) of the customer experience…
Read moreVideo call as a new communication channel in sales
In an everyday life made up of video calls, video conferences and video chats, taking full advantage of a communication…
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