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customer experience
Control Room: the digital brain of a company
Having a Control Room today is essential for corporate monitoring and security so that the processes for managing these activities…
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Case Study: INGO’s Survey Service
In this case study, we will analyze how INGO implemented a Survey service via WhatsApp for three different companies in…
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Digital transformation in healthcare: How to improve the customer experience of patients
The digital transformation in healthcare is revolutionizing the way healthcare services are delivered and accessed. With the evolution of digital…
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A success case in the fitness world
Thanks to its customer care services and innovative technological choices based on automation and AI, INGO has managed to create…
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Customer experience mapping: the key element for e-commerce success
Behind every online transaction is a customer with unique expectations, desires, and needs. In this context, the customer experience plays…
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Eco-Sustainability and Innovation: Discover INGO’s Customer Care Applied to Green Tech
The Green Tech market today is gradually developing, and more and more companies are committed to offering environmentally sustainable and…
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