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Customer experience mapping: the key element for e-commerce success

Behind every online transaction is a customer with unique expectations, desires, and needs. In this context, the customer experience plays…

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Eco-Sustainability and Innovation: Discover INGO’s Customer Care Applied to Green Tech

The Green Tech market today is gradually developing, and more and more companies are committed to offering environmentally sustainable and…

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Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment

After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…

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Customer experience KPIs: how to evaluate the customer relationship. The Phygital Frontier

The customer experience and the contact between consumer and company Evaluating KPIs (i.e. key performance indicators) of the customer experience…

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Unified software platform: how to integrate every customer touch point

The unified customer experience is an approach that enables companies to integrate every single touch point with their customers, using…

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How to better manage a customer service thanks to advanced IVR solutions

A customer service today requires a series of implementations, among which advanced IVR solutions are certainly indispensable, for a better…

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