Control Room: the digital brain of a company

Having a Control Room today is essential for corporate monitoring and security so that the processes for managing these activities are smooth and effective, all the time.

Ever-connected technologies and an increasingly smart future, even in business, bring greater complexity to the management of certain business processes.
What enables smooth management of these processes, even in situations of risk or crisis, is the ability to direct and orchestrate information between different systems and devices and create the most suitable solution with optimal reaction time. A Control Room thus becomes a kind of “control room” with which to be able to monitor and optimize the various steps necessary for problem resolution.

What is a Control Room?

To use a standard definition, Control Room identifies an operational, centralized facility that analyzes and provides support within a company regarding the day-to-day operations of planning, defining management and, when necessary, restoring operations.
Its primary purpose is to maintain control over the technology infrastructure, ensuring constant connectivity and excellent performance, 24/7.

For a Control Room to be efficient, it must possess suitable requirements for monitoring events, in order to be able to prevent crises or avoid damage. In fact, should any problem occur, a Control Room activates processes and measures designed to ensure the safety, for example, of facilities or personnel, but also the security of a company’s information, data, and reliability.

Why equip yourself with a control room

Our society is now a world of interconnections between devices: networks, devices, physical and virtual communication channels, have created an ecosystem that requires processes to control and monitor networks and hardware and software technologies.
It therefore becomes more essential than ever to equip ourselves with the most appropriate technologies to carry out these actions in a simple manner, ensuring continuity and minimizing the vulnerability of the systems to which these processes refer.

Control rooms become the essential tool for anticipating problems, applying constant monitoring, and ensuring effective response service through a single point of contact with high technological impact. Integrating the various channels from which information arrives, displaying it in a comprehensive manner, also facilitates the interaction between customer service and the interlocutor.

Benefits of a monitoring service

Owning a monitoring service today is a basic asset for businesses where potential risk is an eventuality that must be kept under control.
Surveillance, industry, transportation, the world of energy production are just a few of the many areas where a Control Room is an operational necessity.

A control room today is not just a garrison, surveillance system, but the most advanced technological means by which to integrate information, with which to measure, plan and optimize operations, with increased sustainability and security.

TOC, SOC and NOC, what are the differences

Underlying the operation of a Control Room, there are several structures that deal with different sides and aspects of security.

Technology Operation Center

The TOC is the operational structure established specifically to provide technology infrastructure monitoring, operational support and user services. Through monitoring activities, constant control of the proper functioning of systems and full usability of applications is ensured.

The Security Operation Center

The SOC is the operational part of a Control Room that intercepts and identifies attacks on network and system security from an IT perspective. The purpose of the SOC is to respond to threats and attacks that may put a company’s information systems or data at risk, and thus improve strategic support in this area.

The characteristics of a Network Operation Center

NOC identifies the operational structure suitable for monitoring technology, operational support and user support infrastructures aimed at business continuity. Through the manning activities, constant monitoring of the proper functioning of systems and full usability of applications is ensured, so as to minimize any user downtime and down-time costs.

INGO and the vertical approach in monitoring

INGO confronts monitoring vertically, through a sophisticated TOC system in which the entire network of connections is untangled, ordered and routed to a single point of contact: the technology operations center. A system that can manage concurrencies, monitor analytics, give continuity to the information flow, maintain parallel control over all peripherals, and intervene proactively when needed.

Responsiveness and proactivity enable our Control Room to follow the entire process safety journey step by step. From consulting for technical installation, to a direct relationship with specialized, non-delocalized help, what sets us apart is a vision in which the relationship with the user is a real value and indispensable to the smooth functioning of security processes, and this allows us to transform the relationship with the customer into loyalty, into trust.

The concept of “tailor-made” for INGO is embodied in atechnology offering designed and implemented according to the needs of the business we are working for: whether it is the world of manufacturing, rather than smart development in areas such as Green Mobility, what INGO allows is to have a single point of contact for the entire Control Room service chain.

The combination of TOC, NOC and SPOC

With theinterconnection of TOC, NOC and SPOC (Single Point of Contact), INGO is at the forefront of ensuring comprehensive monitoring of its technology compartment.
By custom combining TOC, NOC and SPOC, internal and external processes can be made more efficient through customized projects based on the company’s specifics.

In concrete terms, TOC services are applicable to different contexts and environments such as:

• The infrastructure and application supply chain of Web Companies that operate portals and online platforms;
• The remote support and management of networks of physical devices located throughout the territory;
• Ticket management in companies where customer assistance is particularly relevant;
• The monitoring of automated communications between company and customers;
• SOS alarms for personnel operating in high-risk areas.