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Healthcare innovation: AI and automation for a better patient experience
How are AI and automation redefining the characteristics of healthcare innovation, radically transforming the way patients interact with healthcare facilities?
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Financial services industry and outsourcing: optimizing customer care with BPO solutions
How is the world of financial services evolving and transforming, and how can BPO become a tool for growth, especially…
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Customer care specialist: how the work of telephone operators is changing.
The customer care specialist is undergoing a radical transformation in the digital age. From a simple telephone operator, he or…
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The future of customer service: the customer experience enhanced by Agentic AI
Agentic AI represents the evolution of artificial intelligence toward autonomous systems capable of perception, reasoning, action and continuous learning. With…
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Digital manufacturing: implementing self-service solutions
How can the customer experience in manufacturing be transformed through digital technologies and intelligent automation?
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E-commerce sites: strategies for turning return processes into opportunities
How do we leverage a seemingly critical process such as returns on e-commerce sites into a successful opportunity? What strategies…
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