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automation
Control Room: the digital brain of a company
Having a Control Room today is essential for corporate monitoring and security so that the processes for managing these activities…
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Case Study: INGO’s Survey Service
In this case study, we will analyze how INGO implemented a Survey service via WhatsApp for three different companies in…
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Customer service for e-commerce: automation and WhatsApp to improve your relation with your customers.
In the world of e-commerce, customer service is crucial for a company's success. In a market where consumers have numerous…
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E-commerce: automation with chatbot and whatsapp for 24-hour customer service
Offering high-quality customer service has become essential for e-commerce,to stand out and retain customers. In this context, automation with chatbots…
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Eco-Sustainability and Innovation: Discover INGO’s Customer Care Applied to Green Tech
The Green Tech market today is gradually developing, and more and more companies are committed to offering environmentally sustainable and…
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Customer care and automation to improve customer service performance
Automating intake, that is, the first steps of identifying a customer's request and profiling it, is becoming an increasingly common…
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