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Customer Care
Customer experience mapping: the key element for e-commerce success
Behind every online transaction is a customer with unique expectations, desires, and needs. In this context, the customer experience plays…
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The Best AI-Supported Customer Service Strategies
The advent of AI-powered technologies brings various innovations that can be applied to all fields, including customer care.
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Hybrid BPO: A New Approach to Customer Care
Customer support, both pre and post-purchase, is an increasingly important function for businesses to determine their success and maintain a…
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Customer care and automation to improve customer service performance
Automating intake, that is, the first steps of identifying a customer's request and profiling it, is becoming an increasingly common…
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What is Smart Tech: between Contact Centre and Customer Experience, how technology helps companies
What do we mean when we talk about Smart Tech applied to customer service? What technologies can be applied and…
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Knowledge management: why it is important in companies and how it works
Knowledge management in a company is essential to make communication more efficient and internal operations more efficient at the same…
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