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Customer Care
A success case in the fitness world
Thanks to its customer care services and innovative technological choices based on automation and AI, INGO has managed to create…
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Business Process Outsourcing: What It Is and the Advantages It Offers to the Customer Care Sector
Understanding what Business Process Outsourcing (BPO) is and how it can positively impact the customer care sector is crucial for…
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Financial services: the importance of customer service for customer retention
Maintaining customer loyalty has become a primary goal for companies in the financial services industry. Customer retention has become a…
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E-commerce: automation with chatbot and whatsapp for 24-hour customer service
Offering high-quality customer service has become essential for e-commerce,to stand out and retain customers. In this context, automation with chatbots…
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What is BPO? How to support companies in consumer management
Business Process Outsourcing (BPO) is the subcontracting of business functions to outside vendors and managers. Thus, it involves outsourcing some…
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Green Tech: what it is and how it can lead us to a more sustainable future
The intersection of technology and sustainability has generated Green Tech: a wide range of innovative solutions from renewable energy production…
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