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Customer Care
Customer care and automation to improve customer service performance
Automating intake, that is, the first steps of identifying a customer's request and profiling it, is becoming an increasingly common…
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What is Smart Tech: between Contact Centre and Customer Experience, how technology helps companies
What do we mean when we talk about Smart Tech applied to customer service? What technologies can be applied and…
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Knowledge management: why it is important in companies and how it works
Knowledge management in a company is essential to make communication more efficient and internal operations more efficient at the same…
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Customer experience KPIs: how to evaluate the customer relationship. The Phygital Frontier
The customer experience and the contact between consumer and company Evaluating KPIs (i.e. key performance indicators) of the customer experience…
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Customer experience is strategic for companies: secrets of an effective program
Creating an effective customer experience strategy can increase customer loyalty and thus, in the medium to long term, company growth.
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Unified software platform: how to integrate every customer touch point
The unified customer experience is an approach that enables companies to integrate every single touch point with their customers, using…
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