BLOG
Customer Care
Customer care and customer service: understanding the difference to choose the most suitable service
Customer care and customer service are not synonymous but represent distinct approaches to customer relationship management. Understanding the difference is…
Read more
Financial services: increasing revenue by up-selling and cross-selling financial services
Companies in the financial sector are constantly looking for effective strategies to improve their performance and meet growing customer expectations.…
Read more
Case Study: INGO’s Survey Service
In this case study, we will analyze how INGO implemented a Survey service via WhatsApp for three different companies in…
Read more
BPO in the utilities sector: scalable customer service to address service disruptions.
The utilities sector faces increasingly significant challenges. Service disruptions can have a devastating impact on both customers and business operations.…
Read more
Solar: Guiding Customers Before and After Investing in Solar Energy
Investing in solar installations represents a significant step for individuals and businesses towards sustainable development. The key to maximizing the…
Read more
Customer service for e-commerce: automation and WhatsApp to improve your relation with your customers.
In the world of e-commerce, customer service is crucial for a company's success. In a market where consumers have numerous…
Read more