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Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
Why omnichannel marketing is more beneficial than multichannel approach and how it improves customer experience
How omnichannel marketing improves customer experience Making a purchase is often a long journey, involving a series of interactions with…
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Unified software platform: how to integrate every customer touch point
The unified customer experience is an approach that enables companies to integrate every single touch point with their customers, using…
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Customer care: how to involve the whole company and improve the customer experience
Integration of customer service, sales and marketing: the whole company turned to the customer I customer care should not be…
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Dedicated customer care and personalized experiences: how to create strong customer relationships
Immersive customer experience: between changing expectations and demands for personalization The change in customers’ expectations has changed the customer care.…
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Immersive customer experience and conversational experiences: customer expectations and immediate assistance
Conversational marketing: an advantage for companies in customer interaction I consumers want to have a smooth and natural interaction when…
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Conversational marketing and artificial intelligence: how chatbots help companies
Chatbots and conversational marketing: how to improve customer engagement More and more companies are adopting chatbots, now a leading tool…
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