BLOG
INGO News
Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
INGO and XCALLY: a winning partnership for an omnichannel contact center
In the article featured on the XCALLY blog, we detail the case study related to the implementation of omnichannel software…
Read more
How does customer relationship management work?
CRM is not just a set of tools; it is a true business philosophy that puts the customer at the…
Read more
Healthcare outsourcing: why outsource hospital services?
Outsourcing hospital services to improve efficiency and quality of services: this is an opportunity for healthcare facilities to innovate. But…
Read more
Solution Provider: a definition
What does solution provider mean today and how does it apply to the world of customer care? What benefits can…
Read more
Artificial intelligence and e-commerce, best practices to apply
How is artificial intelligence changing the approach of e-commerce companies to their customers? What AI tools best fit the customer…
Read more
Case study: AI and human touch for customer experience in tourism
How can AI and human support create a positive impact on a hospitality and tourism company's customer service? Why does…
Read more