Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment

After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating innovative solutions as a solution provider is now extended to environmental and social responsibility.

A New Chapter of Opportunities

Phonetica S.r.l., a long-standing company in the customer operations sector, is pleased to announce its rebranding as INGO S.r.l., a Benefit Corporation. INGO, always a pioneer in innovation and social impact, enthusiastically announced its strengthening as a Solution Provider in the customer experience field, skillfully combining human resources with Artificial Intelligence (AI). This new positioning reflects not only the commitment to technological excellence but also the deep trust in the principles that guide the company towards a positive and lasting impact on society.

INGO has decided to embrace the status of a Benefit Corporation because it firmly believes in its core principles, including social responsibility and sustainability. This decision aligns perfectly with the company’s mission to create value not only for shareholders but also for employees, customers, and the community as a whole.

The new approach of INGO in the customer experience realm emphasizes the complementarity between the efficiency of AI-based solutions and the added value of human skills. The company recognizes the unique potential of individuals in understanding the emotions and nuances of human interactions and is committed to integrating these abilities with AI to provide extraordinary experiences to customers.

“INGO S.r.l., a Benefit Corporation, is more determined than ever to pursue its mission of creating a positive and meaningful impact in people’s lives,” says Martino Carrera, CEO of INGO. “Our commitment to technological innovation is complemented by our deep trust in human resources and the ethical values that have always guided us. We believe that by combining humanity with Artificial Intelligence, we can offer solutions that are truly unique and sustainable for the common good.“.

“Looking to the future, I am filled with hope and confidence in the path that INGO S.r.l., a Benefit Corporation, will embark on,” says Marco Durante, President of INGO. “We want to be a catalyst for positive change, using our ideas to create a significant social impact and establishing ourselves as a cutting-edge reference in the field of customer experience”.

Through this synergy, the company aims to consolidate its position as a leader in the industry, inspiring trust and loyalty among its customers and the community at large.

INGO S.r.l., a Benefit Corporation, is committed to collaborating with organizations, institutions, and communities to create a lasting positive impact and make a difference, contributing to a better future for all.