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INGO News
Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
NEWS
INGO at AI Week 2025: Agentic AI and human capital to redefine customer experience
INGO participated as a sponsor and speaker at AI Week 2025, the benchmark event in Italy dedicated to artificial intelligence.…
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NEWS
Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment
After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…
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Case Study: AI Reception in the utilities sector, how to reduce waiting time and improve customer care efficiency
How can implementing AI Reception enable a multiservice energy and gas provider to handle more than 2 million calls annually,…
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Learn how to transform customer service in the Smart Technology world
Artificial intelligence and automation are redefining the standards of customer care in the technology sector: from predictive assistance to intelligent…
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Omnichannel customer experience: seamless integration of all business touchpoints
Integrating all business touchpoints is the key to delivering an omnichannel, consistent and personalized customer experience. This kind of approach…
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Digitalization of customer care in utilities: how BPO and AI improve SLA and customer satisfaction
The integration of Business Process Outsourcing and artificial intelligence technologies is redefining customer service standards in the utilities sector, ensuring…
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Mail Assistant: how automation can improve the customer experience
Integration of AI and human expertise in email management transforms customer service: immediate responses, operational efficiency and customer satisfaction guaranteed.
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AI customer services: the use of artificial intelligence in customer service
The implementation of AI customer services systems represents the evolutionary frontier of customer service. Advanced Natural Language Processing and machine…
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