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Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment

After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…

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Automation applied to customer experience: bestpractice and challenges ahead.

Automation is increasingly becoming an innovative resource in the customer experience landscape. Making the most of new technologies is the…

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INGO and the use of instant messaging to create a simple and effective customer journey

The use of Instant messaging, as a channel of communication with customers, is increasingly becoming an effective and valuable resource…

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Healthcare BPO: optimizing resources to improve patient experience

Healthcare providers, whether clinics, hospitals or specialized centers, must be able to balance high quality of care with efficient and…

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How to create a customer experience of excellence in the utility industry?

In a market where customers are increasingly aware and demanding, offering an excellent customer experience is no longer just a…

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English-language customer service: how the multilingual approach can prove a strength in modern contact centers

Oggi, molte aziende italiane vendono prodotti e servizi online a clienti stranieri, spesso provenienti da mercati anglofoni o che utilizzano…

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Hospital management: outsourcing secondary functions to improve the quality of services

Modern hospital management is constantly evolving, driven by the need to optimize resources and improve the quality of services. As…

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