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Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment
After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…
Read moreAutomation applied to customer experience: bestpractice and challenges ahead.
Automation is increasingly becoming an innovative resource in the customer experience landscape. Making the most of new technologies is the…
Read moreINGO and the use of instant messaging to create a simple and effective customer journey
The use of Instant messaging, as a channel of communication with customers, is increasingly becoming an effective and valuable resource…
Read moreHealthcare BPO: optimizing resources to improve patient experience
Healthcare providers, whether clinics, hospitals or specialized centers, must be able to balance high quality of care with efficient and…
Read moreHow to create a customer experience of excellence in the utility industry?
In a market where customers are increasingly aware and demanding, offering an excellent customer experience is no longer just a…
Read moreEnglish-language customer service: how the multilingual approach can prove a strength in modern contact centers
Oggi, molte aziende italiane vendono prodotti e servizi online a clienti stranieri, spesso provenienti da mercati anglofoni o che utilizzano…
Read moreHospital management: outsourcing secondary functions to improve the quality of services
Modern hospital management is constantly evolving, driven by the need to optimize resources and improve the quality of services. As…
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