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Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment
After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…
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Healthcare outsourcing: why outsource hospital services?
Outsourcing hospital services to improve efficiency and quality of services: this is an opportunity for healthcare facilities to innovate. But…
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Solution Provider: a definition
What does solution provider mean today and how does it apply to the world of customer care? What benefits can…
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Artificial intelligence and e-commerce, best practices to apply
How is artificial intelligence changing the approach of e-commerce companies to their customers? What AI tools best fit the customer…
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Case study: AI and human touch for customer experience in tourism
How can AI and human support create a positive impact on a hospitality and tourism company's customer service? Why does…
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The biggest challenges facing customer care in the utilities sector
What are the biggest challenges companies in utilities face when it comes to customer care? And what are the most…
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What touchpoints to integrate to improve the customer experience?
How important is the choice of touch points in creating a quality customer experience between company and customer? And how…
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