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INGO News
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NEWS
INGO at AI Week 2025: Agentic AI and human capital to redefine customer experience
INGO participated as a sponsor and speaker at AI Week 2025, the benchmark event in Italy dedicated to artificial intelligence.…
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NEWS
Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment
After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…
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Managing online sales in summer: intelligent automation applied to customer care
The article explores the specific challenges of online sales during the summer period and presents intelligent automation solutions for customer…
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INGO and the use case in the food industry for a multinational company
This case study will explain how INGO was able to cope with the demands of an incumbent customer to create…
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The importance of Smart Utilities for efficient service management
How important are Smart Utilities in the current Italian landscape and what technological investments are needed for an optimal transition…
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The evolution of the customer-business relationship through the omnichannel customer journey
The omnichannel customer journey integrates all communication channels into a smooth and consistent experience, relying on unification of customer data,…
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Green Tech & Human-Centered AI: the new sgenda for corporate sustainability
The article explores how Green Tech and Human-Centered AI are redefining corporate sustainability. The integration of these technologies enables companies…
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Help desk software: guide to choosing the perfect solution
Today, offering efficient customer support is a key factor in standing out from competitors. Modern help desk software makes it…
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