BLOG
INGO News
Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
NEWS
INGO at AI Week 2025: Agentic AI and human capital to redefine customer experience
INGO participated as a sponsor and speaker at AI Week 2025, the benchmark event in Italy dedicated to artificial intelligence.…
Read more
NEWS
Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment
After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…
Read more
Generative AI in healthcare: how artificial intelligence transforms healthcare innovation
Generative AI represents the new frontier of digital healthcare, transforming clinical and administrative processes through advanced machine learning and natural…
Read more
BPO manufacturing industry: how to optimize the customer experience
The article analyzes the evolution of BPO in manufacturing, exploring strategies to optimize the customer experience through the integration of…
Read more
How to enhance medical care during vacation periods
Vacation periods pose a critical challenge to the delivery of medical care across the country. The article explores how innovative…
Read more
Managing online sales in summer: intelligent automation applied to customer care
The article explores the specific challenges of online sales during the summer period and presents intelligent automation solutions for customer…
Read more
INGO and the use case in the food industry for a multinational company
This case study will explain how INGO was able to cope with the demands of an incumbent customer to create…
Read more
The importance of Smart Utilities for efficient service management
How important are Smart Utilities in the current Italian landscape and what technological investments are needed for an optimal transition…
Read more