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Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment
After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…
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Healthcare BPO: optimizing resources to improve patient experience
Healthcare providers, whether clinics, hospitals or specialized centers, must be able to balance high quality of care with efficient and…
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How to create a customer experience of excellence in the utility industry?
In a market where customers are increasingly aware and demanding, offering an excellent customer experience is no longer just a…
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English-language customer service: how the multilingual approach can prove a strength in modern contact centers
Oggi, molte aziende italiane vendono prodotti e servizi online a clienti stranieri, spesso provenienti da mercati anglofoni o che utilizzano…
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Hospital management: outsourcing secondary functions to improve the quality of services
Modern hospital management is constantly evolving, driven by the need to optimize resources and improve the quality of services. As…
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Optimizing the consumer journey in e-commerce: from first contact to purchase
In a competitive market, optimizing each stage of the consumer journey means ensuring a smooth and fully satisfying customer journey,…
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IVR Solutions: optimizing customer care with intelligent interactive systems
Interactive Voice Response (IVR) solutions are emerging as one of the most effective tools for improving the management of customer…
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