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INGO News
Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
NEWS
From photovoltaics to smart energy: INGO’s scalable processes presented at KEY Energy 2026
Customer Experience in the industry in 2026 requires understanding, anticipating, and improving every step of the way using integrated data,…
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NEWS
INGO at AI Week 2025: Agentic AI and human capital to redefine customer experience
INGO participated as a sponsor and speaker at AI Week 2025, the benchmark event in Italy dedicated to artificial intelligence.…
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NEWS
Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment
After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…
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From photovoltaics to smart energy: INGO’s scalable processes presented at KEY Energy 2026
Customer Experience in the industry in 2026 requires understanding, anticipating, and improving every step of the way using integrated data,…
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Email and Customer Experience in travel: why it’s no longer enough to respond
Customer Experience in the industry in 2026 requires understanding, anticipating, and improving every step of the way using integrated data,…
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How to turn data into experience: the new customer experience paradigm
Customer Experience comes from the ability to turn customer data into concrete actions. Each interaction generates valuable information to understand…
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AI Festival 2026 in Milan between Artificial Intelligence, Agentic AI and Customer Experience
The AI Festival 2026 in Milan is the meeting point for those who want to understand how Artificial Intelligence and…
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From telemedicine to patient engagement, learn how to integrate AI into healthcare while respecting privacy and GDPR
In this article we will explore the concept of patient engagement, the importance of telemedicine and the integration of AI…
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Instant messaging platforms: how to optimize support in the e-commerce industry
A strategic overview of how instant messaging platforms can transform customer care in e-commerce and an in-depth look at how…
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