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INGO News
Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
NEWS
INGO at AI Week 2025: Agentic AI and human capital to redefine customer experience
INGO participated as a sponsor and speaker at AI Week 2025, the benchmark event in Italy dedicated to artificial intelligence.…
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NEWS
Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment
After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…
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Instant messaging platforms: how to optimize support in the e-commerce industry
A strategic overview of how instant messaging platforms can transform customer care in e-commerce and an in-depth look at how…
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Ensure business continuity and production quality with a Network Operation Center
A Network Operation Center represents the centralized garrison where infrastructure monitoring, proactive incident management, and ongoing support are integrated to…
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What are AI agents?
AI agents represent the evolution of customer service: no longer simple auto-response chatbots, but autonomous software entities capable of perceiving,…
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Case Study: AI Reception in the utilities sector, how to reduce waiting time and improve customer care efficiency
How can implementing AI Reception enable a multiservice energy and gas provider to handle more than 2 million calls annually,…
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Learn how to transform customer service in the Smart Technology world
Artificial intelligence and automation are redefining the standards of customer care in the technology sector: from predictive assistance to intelligent…
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Omnichannel customer experience: seamless integration of all business touchpoints
Integrating all business touchpoints is the key to delivering an omnichannel, consistent and personalized customer experience. This kind of approach…
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