CASE STUDY > Hybrid Human-AI Solution for the Tourism Sector

INGO and the Hybrid Human-AI Solution for the Tourism Sector

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CLIENT

Holiday Villages

MARKET

Hospitality & Tourism

SERVICES

Automation

The Choice to Create a Tailor-Made Service to Meet Customer Needs

INGO’s client is a company with over 40 years of experience in the tourism sector, seeking a partner to manage its customer service with an innovative and cutting-edge approach. The project, which is constantly evolving, has enabled the creation of a high-quality customer experience while streamlining repetitive customer requests.

tourism

By thoroughly analyzing the client’s processes, it was possible to develop an automation project that continues to evolve to meet the company’s ever-changing needs.

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By combining traditional customer care, booking, and overflow reception services with AI to handle repetitive and generic inquiries, service efficiency was significantly improved. 36% of calls were managed by artificial intelligence, resulting in a 70% cost saving.

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INGO, thanks to multichannel and technological innovations, is able to build specific projects for each company, following the process from the initial analysis phase to the implementation of integrated, scalable and modular omnichannel strategies. For over 20 years, Made in Italy at the service of the customer experience.

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