Safety and experience to handle any critical issues
The efficiency and management skills of a team always committed to providing service excellence.
Strengths
Benefits for Manufacturing
More than 20 years' experience in the market
For more than two decades, INGO has been handling customer inquiries and complex activities in customer care manufacturing.
Availability H24/7
The dedicated team is able to cope with critical issues in business hour and extra business hour, while meeting stringent SLAs.
Partnerships with market leaders
Well-known companies recognize INGO as a reliable partner with whom to maintain a successful collaboration.
Problem solving skills
INGO agents have developed such expertise over the years that they are able to accurately identify areas of intervention, even when out of procedure.
INGO services
Manufacturing Solutions
Customer Care
INGO can provide dedicated services for technical support or transfer of requests to external technicians after troubleshooting.
Automatic Availability
INGO ensures round-the-clock support through the presence of virtual agents, with escalation to on-call technicians.
Multichannel helpdesk
The specialized NOC team constantly monitors network traffic, systems and infrastructure to detect any anomalies or problems and take timely action to resolve them.
Manufacturing
Ensure intelligent support for uninterrupted production
Ingo & Manufacturing in Numbers
call month with stringent SLAs
Of calls handled within 20sec
Ability to respond to, take charge of, and monitor alarms in case of danger to people
Frequently asked questions
FAQ - Frequently asked questions
- 1. How does INGO ensure business continuity and timely handling of critical issues, even outside working hours?
INGO ensures H24/7 coverage through a Automatic Availability service, which combines automation and human support. Virtual agents are able to receive and sort alerts at any time, activating on-call technicians for urgent intervention if necessary.
This automatic escalation system guarantees fast reaction times and constant monitoring of alerts, even when the company is closed or out of hours, ensuring business continuity in all situations.
- 2. How can INGO's solutions support our customer care in handling complex technical queries and transferring them to field technicians?
With more than 20 years of experience in the manufacturing sector, INGO provides a team of specialised operators, trained to perform an initial troubleshooting phase, filtering and qualifying customer requests.
The most complex reports are transferred to field technicians with all the necessary information, ensuring targeted interventions and reducing the risk of errors or wasted time. This process optimises operational flows, improving customer satisfaction and the overall efficiency of the technical service.
- 3. What tools and technologies does INGO use to monitor and manage real-time anomalies and problems on production systems and company infrastructure?
INGO utilises a specialised NOC (Network Operations Centre), which constantly monitors network traffic, IT systems and production infrastructure. Through advanced monitoring platforms and the integration of automated alerting systems, each anomaly is detected in real time and managed according to predefined procedures, with the possibility of immediate escalation to the relevant technical teams. This synergy between proactive monitoring, automation and human intervention makes it possible to minimise downtime and guarantee a high level of Business Continuity.
Successful cases
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