Highly specialized and innovative solutions for a successful online presence

Frequently asked questions

FAQ - Frequently asked questions

• 1. How can INGO help us efficiently handle peak demand during Black Friday or seasonal sales?

  INGO offers highly scalable and flexible solutions capable of handling large volumes of requests without compromising quality of service.

  Chatbots and voicebots autonomously handle recurring requests – such as order status or shipment information through custom integration with customer systems – reducing response times and easing the workload of operators.

  In addition, we manage all touchpoints (phone, email, chat, social) from a single platform, ensuring a smooth and consistent experience across every channel, even at busy times.

  Finally, we combine technology and human expertise to offer timely and personalised assistance: automation handles repetitive tasks, while operators focus on complex requests.

• 2. Can we customise INGO's services according to our brand and customer journey?

  Absolutely! INGO offers flexible and fully customisable solutions designed to reflect your brand identity and adapt to your customer journey.

  Chatbots and voicebots are configurable to reflect your tone, style and corporate language, ensuring interactions are always aligned with your image.

  In addition, we map each touchpoint to deliver a seamless, frictionless experience from first contact to after-sales support.

  Finally, we adapt our services to your needs: automation for frequent requests and human support for more complex situations.

  With INGO, every interaction becomes an opportunity to strengthen the customer relationship, improving perceived quality and operational efficiency.

• 3. How does INGO use artificial intelligence to improve the efficiency of our customer service and reduce response times?

  INGO uses artificial intelligence to make customer service faster, more efficient and more personalised:

  1. 1. real-time automated answers – Chatbots and voicebots answer frequently asked questions (orders, products, shipments via custom integration with customer systems) immediately, reducing waiting times and easing the load on operators;
     2. intelligent routing – Thanks to NLP, requests are interpreted and routed immediately to the right department, improving accuracy and shortening handling time;
     3. Automation of emails – With Mail Assistant, the customer can choose between two options: using an automated response system with AI-generated text, or allowing the operator to automatically receive a classification of the email and a predefined text ready to be sent as a response.

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