CASE STUDY > Automation with IVR in manufacturing
The use of IVRs for escalation in manufacturing.
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Optimize customer care, with centralized multilingual management, available 24/7
The client company asked to set up centralized, H24 and multilingual management of its switchboard. It was also imperative that 100% standardized procedures and a single automated SPOC via IVR be maintained.
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By following specific steps to implement the project, INGO created a tailored solution through IVR and automation.
With clear and uniform escalation rules, INGO has developed an integrated system that combines all touchpoints into one customer care platform. Flows are continuously tested and monitored, and customers are provided with detailed reports that offer a comprehensive and transparent overview of the service.
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INGO, thanks to multichannel and technological innovations, is able to build specific projects for each company, following the process from the initial analysis phase to the implementation of integrated, scalable and modular omnichannel strategies. For over 20 years, Made in Italy at the service of the customer experience.
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