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Omnichannel
What is knowledge management and why is it important in a company?
Knowledge management is a process concerned with the management and sharing of knowledge in a company, wich comrehend acquisition, use,…
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How to better manage a customer service thanks to advanced IVR solutions
A customer service today requires a series of implementations, among which advanced IVR solutions are certainly indispensable, for a better…
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Video call as a new communication channel in sales
In an everyday life made up of video calls, video conferences and video chats, taking full advantage of a communication…
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Omnichannel retail is the future of the shopping experience
The average consumer is becoming more and more demanding, thanks to the massive use of the web and the possibility…
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