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Automation applied to customer experience: bestpractice and challenges ahead.

Automation is increasingly becoming an innovative resource in the customer experience landscape. Making the most of new technologies is the…

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Voicebot: an essential tool to support customer care

Thanks to their ability to handle large numbers of calls quickly and efficiently, voicebots have become an indispensable resource for…

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Virtual reception: an AI assistant to handle inbound requests

By integrating advanced technologies such as artificial intelligence and automation systems, companies can offer efficient and personalized services, reducing waiting…

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Financial services: the importance of customer service for customer retention

Maintaining customer loyalty has become a primary goal for companies in the financial services industry. Customer retention has become a…

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AI in healthcare: artificial intelligence for appointment management

Efficient appointment management is one of the key factors in ensuring a good patient experience and optimization of resources in…

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The Best AI-Supported Customer Service Strategies

The advent of AI-powered technologies brings various innovations that can be applied to all fields, including customer care.

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