BLOG

Intelligenza Artificiale

Ordina per data
Ricerca
customer care specialist

Customer care specialist: how the work of telephone operators is changing.

The customer care specialist is undergoing a radical transformation in the digital age. From a simple telephone operator, he or…

Read more
Agentic AI

The future of customer service: the customer experience enhanced by Agentic AI

Agentic AI represents the evolution of artificial intelligence toward autonomous systems capable of perception, reasoning, action and continuous learning. With…

Read more

INGO and a project in security industry, a success story

INGO implemented an AI-based automation solution for a major security client on an international scale. Leveraging emergency response expertise and…

Read more

Conversational artificial intelligence: applications in customer care

What is conversational artificial intelligence, what technologies underlie it, and what are its main applications? How can conversational AI be…

Read more

INGO at AI Week 2025: Agentic AI and human capital to redefine customer experience

INGO participated as a sponsor and speaker at AI Week 2025, the benchmark event in Italy dedicated to artificial intelligence.…

Read more

Customer service in 2025: new perspectives

What are the trends and technologies that are making a difference in customer care for 2025? How is the world…

Read more

Contact us

Are you a company? Request information on INGO services

Our team is ready to assist you and offer customised solutions to meet your company’s needs.