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Intelligenza Artificiale
From photovoltaics to smart energy: INGO’s scalable processes presented at KEY Energy 2026
Customer Experience in the industry in 2026 requires understanding, anticipating, and improving every step of the way using integrated data,…
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Email and Customer Experience in travel: why it’s no longer enough to respond
Customer Experience in the industry in 2026 requires understanding, anticipating, and improving every step of the way using integrated data,…
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How to turn data into experience: the new customer experience paradigm
Customer Experience comes from the ability to turn customer data into concrete actions. Each interaction generates valuable information to understand…
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AI Festival 2026 in Milan between Artificial Intelligence, Agentic AI and Customer Experience
The AI Festival 2026 in Milan is the meeting point for those who want to understand how Artificial Intelligence and…
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Instant messaging platforms: how to optimize support in the e-commerce industry
A strategic overview of how instant messaging platforms can transform customer care in e-commerce and an in-depth look at how…
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What are AI agents?
AI agents represent the evolution of customer service: no longer simple auto-response chatbots, but autonomous software entities capable of perceiving,…
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