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Intelligenza Artificiale
How to turn data into experience: the new customer experience paradigm
Customer Experience comes from the ability to turn customer data into concrete actions. Each interaction generates valuable information to understand…
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AI Festival 2026 in Milan between Artificial Intelligence, Agentic AI and Customer Experience
The AI Festival 2026 in Milan is the meeting point for those who want to understand how Artificial Intelligence and…
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Instant messaging platforms: how to optimize support in the e-commerce industry
A strategic overview of how instant messaging platforms can transform customer care in e-commerce and an in-depth look at how…
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What are AI agents?
AI agents represent the evolution of customer service: no longer simple auto-response chatbots, but autonomous software entities capable of perceiving,…
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Case Study: AI Reception in the utilities sector, how to reduce waiting time and improve customer care efficiency
How can implementing AI Reception enable a multiservice energy and gas provider to handle more than 2 million calls annually,…
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Learn how to transform customer service in the Smart Technology world
Artificial intelligence and automation are redefining the standards of customer care in the technology sector: from predictive assistance to intelligent…
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