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Intelligenza Artificiale
Conversational artificial intelligence: applications in customer care
What is conversational artificial intelligence, what technologies underlie it, and what are its main applications? How can conversational AI be…
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INGO at AI Week 2025: Agentic AI and human capital to redefine customer experience
INGO participated as a sponsor and speaker at AI Week 2025, the benchmark event in Italy dedicated to artificial intelligence.…
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Customer service in 2025: new perspectives
What are the trends and technologies that are making a difference in customer care for 2025? How is the world…
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What role does AI play in the utilities industry
The utility industry is undergoing a profound transformation in the way it approaches customers and users. How can the use…
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How to optimize customer care in the finance world
How does customer service play a strategic role in the loyalty and reputation of finance companies? What are the ways…
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Intelligent healthcare: INGO and Data Manager Roundtable
Data Manager invited INGO to participate in a discussion among major players in healthcare to talk about digitization of hospital…
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