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customer experience
Omnichannel strategy and the future of B2B e-commerce
Integration between the physical store and e-commerce is a primary need for many companies, which need to adopt an innovative…
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What is data literacy: data literacy in the company, machine learning and artificial intelligence.
By 2030, data literacy will be a key skill in the world of work. The ability to know how to…
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Machine learning: what it is, how it works and fields of application
What is machine learning? What are its possibilities and fields of application? Machine learning and artificial intelligence serving companies, businesses,…
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Control Room: the digital brain of a company
Having a Control Room today is essential for corporate monitoring and security so that the processes for managing these activities…
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How to better manage a customer service thanks to advanced IVR solutions
A customer service today requires a series of implementations, among which advanced IVR solutions are certainly indispensable, for a better…
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Video call as a new communication channel in sales
In an everyday life made up of video calls, video conferences and video chats, taking full advantage of a communication…
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