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customer experience
Case Study: Improving Customer Care in the Furniture Industry
In this case study, we analyze how the implementation of omnichannel software enabled our client, a leader in the furniture…
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Conversational marketing and customer experience: the value of chatbots and customer satisfaction
Conversational marketing: how to build trust and strong relationships with customers The conversational marketing is a next-generation approach, which involves…
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Omnichannel retail and customer experience: how customers’ purchasing methodology is changing
What is omnichannel retail? The reasons for its importance When customers are able to interact with multiple sales and communication…
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Customer experience metrics: how to evaluate customer satisfaction
Monitoring the customer experience: the key to business success Companies must analyze data on customer interactions in real time if…
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What is knowledge management and why is it important in a company?
Knowledge management is a process concerned with the management and sharing of knowledge in a company, wich comrehend acquisition, use,…
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Evolved switchboard: managing customers and requests with voice bots
Automated main call handling systems to a switchboard enable support and decongestion of URPs and internal switchboards. This solution is…
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