BLOG
Customer Care
What is Smart Tech: between Contact Centre and Customer Experience, how technology helps companies
What do we mean when we talk about Smart Tech applied to customer service? What technologies can be applied and…
Read more
Knowledge management: why it is important in companies and how it works
Knowledge management in a company is essential to make communication more efficient and internal operations more efficient at the same…
Read more
Customer experience KPIs: how to evaluate the customer relationship. The Phygital Frontier
The customer experience and the contact between consumer and company Evaluating KPIs (i.e. key performance indicators) of the customer experience…
Read more
Customer experience is strategic for companies: secrets of an effective program
Creating an effective customer experience strategy can increase customer loyalty and thus, in the medium to long term, company growth.
Read more
Unified software platform: how to integrate every customer touch point
The unified customer experience is an approach that enables companies to integrate every single touch point with their customers, using…
Read more
Customer care: how to involve the whole company and improve the customer experience
Integration of customer service, sales and marketing: the whole company turned to the customer I customer care should not be…
Read more