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Generative AI in healthcare: how artificial intelligence transforms healthcare innovation
Generative AI represents the new frontier of digital healthcare, transforming clinical and administrative processes through advanced machine learning and natural…
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BPO manufacturing industry: how to optimize the customer experience
The article analyzes the evolution of BPO in manufacturing, exploring strategies to optimize the customer experience through the integration of…
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How to enhance medical care during vacation periods
Vacation periods pose a critical challenge to the delivery of medical care across the country. The article explores how innovative…
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Managing online sales in summer: intelligent automation applied to customer care
The article explores the specific challenges of online sales during the summer period and presents intelligent automation solutions for customer…
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INGO and the use case in the food industry for a multinational company
This case study will explain how INGO was able to cope with the demands of an incumbent customer to create…
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The evolution of the customer-business relationship through the omnichannel customer journey
The omnichannel customer journey integrates all communication channels into a smooth and consistent experience, relying on unification of customer data,…
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