BLOG
Customer Care
Managing online sales in summer: intelligent automation applied to customer care
The article explores the specific challenges of online sales during the summer period and presents intelligent automation solutions for customer…
Read more
INGO and the use case in the food industry for a multinational company
This case study will explain how INGO was able to cope with the demands of an incumbent customer to create…
Read more
The evolution of the customer-business relationship through the omnichannel customer journey
The omnichannel customer journey integrates all communication channels into a smooth and consistent experience, relying on unification of customer data,…
Read more
Help desk software: guide to choosing the perfect solution
Today, offering efficient customer support is a key factor in standing out from competitors. Modern help desk software makes it…
Read more
Maxi Sport case study: how to create customer service excellence
How can quality customer service become an important asset for a company?
Read more
Financial services industry and outsourcing: optimizing customer care with BPO solutions
How is the world of financial services evolving and transforming, and how can BPO become a tool for growth, especially…
Read more