BLOG
Customer Care
Financial services industry and outsourcing: optimizing customer care with BPO solutions
How is the world of financial services evolving and transforming, and how can BPO become a tool for growth, especially…
Read more
Customer care specialist: how the work of telephone operators is changing.
The customer care specialist is undergoing a radical transformation in the digital age. From a simple telephone operator, he or…
Read more
The future of customer service: the customer experience enhanced by Agentic AI
Agentic AI represents the evolution of artificial intelligence toward autonomous systems capable of perception, reasoning, action and continuous learning. With…
Read more
E-commerce sites: strategies for turning return processes into opportunities
How do we leverage a seemingly critical process such as returns on e-commerce sites into a successful opportunity? What strategies…
Read more
Conversational artificial intelligence: applications in customer care
What is conversational artificial intelligence, what technologies underlie it, and what are its main applications? How can conversational AI be…
Read more
Smart working and contact centers: efficiency strategies for the summer season
How to best manage your contact center and smart working during the summer season? What are the most suitable strategies…
Read more