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Customer Care
INGO and the use case in the food industry for a multinational company
This case study will explain how INGO was able to cope with the demands of an incumbent customer to create…
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The evolution of the customer-business relationship through the omnichannel customer journey
The omnichannel customer journey integrates all communication channels into a smooth and consistent experience, relying on unification of customer data,…
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Help desk software: guide to choosing the perfect solution
Today, offering efficient customer support is a key factor in standing out from competitors. Modern help desk software makes it…
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Maxi Sport case study: how to create customer service excellence
How can quality customer service become an important asset for a company?
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Financial services industry and outsourcing: optimizing customer care with BPO solutions
How is the world of financial services evolving and transforming, and how can BPO become a tool for growth, especially…
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Customer care specialist: how the work of telephone operators is changing.
The customer care specialist is undergoing a radical transformation in the digital age. From a simple telephone operator, he or…
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