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INGO and a project in security industry, a success story

INGO implemented an AI-based automation solution for a major security client on an international scale. Leveraging emergency response expertise and…

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Digital manufacturing: implementing self-service solutions

How can the customer experience in manufacturing be transformed through digital technologies and intelligent automation?

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Conversational artificial intelligence: applications in customer care

What is conversational artificial intelligence, what technologies underlie it, and what are its main applications? How can conversational AI be…

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Smart working and contact centers: efficiency strategies for the summer season

How to best manage your contact center and smart working during the summer season? What are the most suitable strategies…

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Case Study: Customer Instant Insight for the Green Tech industry

How can the use of WhatsApp become an opportunity to test customers and obtain feedback for to the services provided?…

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Customer service in 2025: new perspectives

What are the trends and technologies that are making a difference in customer care for 2025? How is the world…

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