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Learn how to transform customer service in the Smart Technology world

Artificial intelligence and automation are redefining the standards of customer care in the technology sector: from predictive assistance to intelligent…

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Omnichannel customer experience: seamless integration of all business touchpoints

Integrating all business touchpoints is the key to delivering an omnichannel, consistent and personalized customer experience. This kind of approach…

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Digitalization of customer care in utilities: how BPO and AI improve SLA and customer satisfaction

The integration of Business Process Outsourcing and artificial intelligence technologies is redefining customer service standards in the utilities sector, ensuring…

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Mail Assistant: how automation can improve the customer experience

Integration of AI and human expertise in email management transforms customer service: immediate responses, operational efficiency and customer satisfaction guaranteed.

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AI customer services: the use of artificial intelligence in customer service

The implementation of AI customer services systems represents the evolutionary frontier of customer service. Advanced Natural Language Processing and machine…

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Innovation and security in banking customer care

The evolution of customer service in banking through artificial intelligence, automation, and advanced technologies for an optimized and secure user…

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