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INGO News
Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
What is Smart Tech: between Contact Centre and Customer Experience, how technology helps companies
What is Smart Tech: Between Customer Operations and Control Room Smart Tech is an injection of omnichannel and automation within…
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Case study: how IVR and voicebot improved customer care for an electronic distribution company
In this case study we are going to analyze how INGO supported a company, a leading distributor of consumer electronics…
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Hospital sector case study: how Reception AI improved switchboard performance
A healthcare client had the need to improve the performance of their call center by reducing missed calls, wait times,…
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BPO for customer care and contact center: the external support for companies. What it is and how it works
Business Process Outsourcing is the subcontracting of business functions and processes of various types to suppliers and managers outside the…
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AW LAB case study: how customer service management has improved
In this case study, we will analyse how INGO supported AW LAB, a leading company in the clothing industry, to…
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Customer experience KPIs: how to evaluate the customer relationship. The Phygital Frontier
The customer experience and the contact between consumer and company Evaluating KPIs (i.e. key performance indicators) of the customer experience…
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