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INGO News
Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
Hybrid BPO: A New Approach to Customer Care
Customer support, both pre and post-purchase, is an increasingly important function for businesses to determine their success and maintain a…
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Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment
After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…
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Omnichannel and customer experience: how companies can improve customer relationships
How the customer journey has evolved and why omnichanneling is important Companies are increasingly challenged to cope with a complex…
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BPO Automation: opportunities, challenges and successes told from an inside perspective at INGO
What do we mean when we talk about BPO Automation applied to contact centers? Alessandro Fossati, Data Scientist at INGO,…
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What is Smart Tech: between Contact Centre and Customer Experience, how technology helps companies
What is Smart Tech: Between Customer Operations and Control Room Smart Tech is an injection of omnichannel and automation within…
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Case study: how IVR and voicebot improved customer care for an electronic distribution company
In this case study we are going to analyze how INGO supported a company, a leading distributor of consumer electronics…
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