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INGO News
Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
Omnichannel retail and customer experience: how customers’ purchasing methodology is changing
What is omnichannel retail? The reasons for its importance When customers are able to interact with multiple sales and communication…
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Customer experience metrics: how to evaluate customer satisfaction
Monitoring the customer experience: the key to business success Companies must analyze data on customer interactions in real time if…
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What is knowledge management and why is it important in a company?
Knowledge management is a process concerned with the management and sharing of knowledge in a company, wich comrehend acquisition, use,…
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Evolved switchboard: managing customers and requests with voice bots
Automated main call handling systems to a switchboard enable support and decongestion of URPs and internal switchboards. This solution is…
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Virtual secretary: the scalable solution that helps corporate business
Virtual secretariat: the beneficial support for companies and enterprises The virtual secretariat is a service that supports companies, businesses and…
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Omnichannel strategy and the future of B2B e-commerce
Integration between the physical store and e-commerce is a primary need for many companies, which need to adopt an innovative…
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