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Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
Evolved IVR, Customer Experience and customer satisfaction
Dario Panzeri, Ingo's automation engineer, spoke to CXNow on how to manage a customer service thanks to advanced IVR solutions.
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Toll-free number and contact points: the ARERA legislation and INGO’s solutions for companies operating in the municipal waste sector
ARERA resolution 15/22 obliges companies operating in the municipal waste management and disposal sector to set up a toll-free number…
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Case Study: How XCALLY has improved the customer service of Synlab, a leader in the health care sector
In this case study we analyze how the use of artificial intelligence systems has allowed our customer Synlab, the leading…
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What is data literacy: data literacy in the company, machine learning and artificial intelligence.
By 2030, data literacy will be a key skill in the world of work. The ability to know how to…
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Machine learning: what it is, how it works and fields of application
What is machine learning? What are its possibilities and fields of application? Machine learning and artificial intelligence serving companies, businesses,…
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The Autoguidovie Case Study for customer service management
In this case study we will analyze how the use of artificial intelligence and IVR, thanks to the platforms of…
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