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INGO News
Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
Contact Center Software: All Customer Interactions in an Omnichannel Solution
Contact center software provides companies with the necessary tools to manage a variety of interactions, ranging from phone calls to…
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A success case in the fitness world
Thanks to its customer care services and innovative technological choices based on automation and AI, INGO has managed to create…
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Business Process Outsourcing: What It Is and the Advantages It Offers to the Customer Care Sector
Understanding what Business Process Outsourcing (BPO) is and how it can positively impact the customer care sector is crucial for…
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Automatic Availability: The Value of Contact Centers for the Utilities Sector
Automatic availability is a crucial tool for ensuring reliable and timely customer service. With advanced technologies and highly qualified personnel,…
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Financial services: the importance of customer service for customer retention
Maintaining customer loyalty has become a primary goal for companies in the financial services industry. Customer retention has become a…
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E-commerce: automation with chatbot and whatsapp for 24-hour customer service
Offering high-quality customer service has become essential for e-commerce,to stand out and retain customers. In this context, automation with chatbots…
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