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Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
Machine learning: what it is, how it works and fields of application
What is machine learning? What are its possibilities and fields of application? Machine learning and artificial intelligence serving companies, businesses,…
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The Autoguidovie Case Study for customer service management
In this case study we will analyze how the use of artificial intelligence and IVR, thanks to the platforms of…
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What is a Database?
Why is data increasingly important and how is it organized, managed, and used? How do Databases become a fundamental tool…
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Control Room: the digital brain of a company
Having a Control Room today is essential for corporate monitoring and security so that the processes for managing these activities…
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How to better manage a customer service thanks to advanced IVR solutions
A customer service today requires a series of implementations, among which advanced IVR solutions are certainly indispensable, for a better…
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Video call as a new communication channel in sales
In an everyday life made up of video calls, video conferences and video chats, taking full advantage of a communication…
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