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INGO News
Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
Digital transformation and artificial intelligence: how customer care has changed
Customer care and digital transformation The customer care has changed a great deal in recent years and has been affected…
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Case Study: XCALLY and the Advanced IVR for CAAF CGIL
Thanks to the redesign of the IVR flow using the XCALLY suite, INGO was able to improve customer care for…
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Integrated customer experience between human and machine: how artificial intelligence is changing contact centers
How artificial intelligence has changed customer care Paolo Annoni, Head of Digital Marketing at INGO, spoke at “The Fridays of…
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Case Study: Improving Customer Care in the Furniture Industry
In this case study, we analyze how the implementation of omnichannel software enabled our client, a leader in the furniture…
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Conversational marketing and customer experience: the value of chatbots and customer satisfaction
Conversational marketing: how to build trust and strong relationships with customers The conversational marketing is a next-generation approach, which involves…
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Omnichannel retail and customer experience: how customers’ purchasing methodology is changing
What is omnichannel retail? The reasons for its importance When customers are able to interact with multiple sales and communication…
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