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INGO News
Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
Omnichannel strategy and the future of B2B e-commerce
Integration between the physical store and e-commerce is a primary need for many companies, which need to adopt an innovative…
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Why is HR important within a company? What role do human resources play and what are the people who work?
Human resource management plays a very important role within companies. HR is a true one-stop shop for employees, contractors, and…
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Evolved IVR, Customer Experience and customer satisfaction
Dario Panzeri, Ingo's automation engineer, spoke to CXNow on how to manage a customer service thanks to advanced IVR solutions.
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Toll-free number and contact points: the ARERA legislation and INGO’s solutions for companies operating in the municipal waste sector
ARERA resolution 15/22 obliges companies operating in the municipal waste management and disposal sector to set up a toll-free number…
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Case Study: How XCALLY has improved the customer service of Synlab, a leader in the health care sector
In this case study we analyze how the use of artificial intelligence systems has allowed our customer Synlab, the leading…
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What is data literacy: data literacy in the company, machine learning and artificial intelligence.
By 2030, data literacy will be a key skill in the world of work. The ability to know how to…
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