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INGO News
Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
Hospital management: outsourcing secondary functions to improve the quality of services
Modern hospital management is constantly evolving, driven by the need to optimize resources and improve the quality of services. As…
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Optimizing the consumer journey in e-commerce: from first contact to purchase
In a competitive market, optimizing each stage of the consumer journey means ensuring a smooth and fully satisfying customer journey,…
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IVR Solutions: optimizing customer care with intelligent interactive systems
Interactive Voice Response (IVR) solutions are emerging as one of the most effective tools for improving the management of customer…
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Voicebot: an essential tool to support customer care
Thanks to their ability to handle large numbers of calls quickly and efficiently, voicebots have become an indispensable resource for…
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Food world case study: how INGO created a customized project
Find out how INGO, thanks to its experience in the world of customer experience and effective communication with its customers,…
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Virtual reception: an AI assistant to handle inbound requests
By integrating advanced technologies such as artificial intelligence and automation systems, companies can offer efficient and personalized services, reducing waiting…
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