BLOG
INGO News
Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
Lead generation and digital marketing: how to capture the attention of new potential customers
Attracting the interest of potential customers: what is lead generation and how it works The lead generation is that process…
Read more
Automated availability: the point of contact between companies and customers. Automated service for managing interventions
What are the functions of automatic on-call and why does it facilitate the work of companies? Companies that require an…
Read more
Digital transformation and artificial intelligence: how customer care has changed
Customer care and digital transformation The customer care has changed a great deal in recent years and has been affected…
Read more
Case Study: XCALLY and the Advanced IVR for CAAF CGIL
Thanks to the redesign of the IVR flow using the XCALLY suite, INGO was able to improve customer care for…
Read more
Integrated customer experience between human and machine: how artificial intelligence is changing contact centers
How artificial intelligence has changed customer care Paolo Annoni, Head of Digital Marketing at INGO, spoke at “The Fridays of…
Read more
Case Study: Improving Customer Care in the Furniture Industry
In this case study, we analyze how the implementation of omnichannel software enabled our client, a leader in the furniture…
Read more