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Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
BPO Automation: opportunities, challenges and successes told from an inside perspective at INGO
What do we mean when we talk about BPO Automation applied to contact centers? Alessandro Fossati, Data Scientist at INGO,…
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What is Smart Tech: between Contact Centre and Customer Experience, how technology helps companies
What do we mean when we talk about Smart Tech applied to customer service? What technologies can be applied and…
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Case study: how IVR and voicebot improved customer care for a consumer electronics company
In this case study we are going to analyze how INGO supported a company, a leading distributor of consumer electronics…
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Medical industry case study: how Reception AI improved switchboard performance
A healthcare client had the need to improve the performance of their call center by reducing missed calls, wait times,…
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BPO for customer care and contact center: the external support for companies. What it is and how it works
Business Process Outsourcing is the subcontracting of business functions and processes of various types to suppliers and managers outside the…
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AW LAB case study: how customer service management has improved
In this case study, we will analyse how INGO supported AW LAB, a leading company in the clothing industry, to…
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