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What is knowledge management and why is it important in a company?
Knowledge management is a process concerned with the management and sharing of knowledge in a company, wich comrehend acquisition, use,…
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Evolved switchboard: managing customers and requests with voice bots
Automated main call handling systems to a switchboard enable support and decongestion of URPs and internal switchboards. This solution is…
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Virtual secretary: the scalable solution that helps corporate business
Virtual secretariat: the beneficial support for companies and enterprises The virtual secretariat is a service that supports companies, businesses and…
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Omnichannel strategy and the future of B2B e-commerce
Integration between the physical store and e-commerce is a primary need for many companies, which need to adopt an innovative…
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Why is HR important within a company? What role do human resources play and what are the people who work?
Human resource management plays a very important role within companies. HR is a true one-stop shop for employees, contractors, and…
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Evolved IVR, Customer Experience and customer satisfaction
Dario Panzeri, Ingo's automation engineer, spoke to CXNow on how to manage a customer service thanks to advanced IVR solutions.
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