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Customer care and automation to improve customer service performance
Automating intake, that is, the first steps of identifying a customer's request and profiling it, is becoming an increasingly common…
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Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment
After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…
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Omnichannel and customer experience: how companies can improve customer relationships
How the customer journey has evolved and why omnichanneling is important Companies are increasingly challenged to cope with a complex…
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BPO Automation: opportunities, challenges and successes told from an inside perspective at INGO
What do we mean when we talk about BPO Automation applied to contact centers? Alessandro Fossati, Data Scientist at INGO,…
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What is Smart Tech: between Contact Centre and Customer Experience, how technology helps companies
What do we mean when we talk about Smart Tech applied to customer service? What technologies can be applied and…
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BPO for customer care and contact center: the external support for companies. What it is and how it works
Business Process Outsourcing is the subcontracting of business functions and processes of various types to suppliers and managers outside the…
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