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Case Study: INGO’s Survey Service
In this case study, we will analyze how INGO implemented a Survey service via WhatsApp for three different companies in…
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A success case in the fitness world
Thanks to its customer care services and innovative technological choices based on automation and AI, INGO has managed to create…
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Case study: how IVR and voicebot improved customer care for a consumer electronics company
In this case study we are going to analyze how INGO supported a company, a leading distributor of consumer electronics…
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Medical industry case study: how Reception AI improved switchboard performance
A healthcare client had the need to improve the performance of their call center by reducing missed calls, wait times,…
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AW LAB case study: how customer service management has improved
In this case study, we will analyse how INGO supported AW LAB, a leading company in the clothing industry, to…
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Case Study: XCALLY and the Advanced IVR for CAAF CGIL
Thanks to the redesign of the IVR flow using the XCALLY suite, INGO was able to improve customer care for…
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