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Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
Hospital sector case study: how Reception AI improved switchboard performance
A healthcare client had the need to improve the performance of their call center by reducing missed calls, wait times,…
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AW LAB case study: how customer service management has improved
In this case study, we will analyse how INGO supported AW LAB, a leading company in the clothing industry, to…
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Case Study: XCALLY and the Advanced IVR for CAAF CGIL
Thanks to the redesign of the IVR flow using the XCALLY suite, INGO was able to improve customer care for…
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Case Study: Improving Customer Care in the Furniture Industry
In this case study, we analyze how the implementation of omnichannel software enabled our client, a leader in the furniture…
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Case Study: How XCALLY has improved the customer service of Synlab, a leader in the health care sector
In this case study we analyze how the use of artificial intelligence systems has allowed our customer Synlab, the leading…
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The Autoguidovie Case Study for customer service management
In this case study we will analyze how the use of artificial intelligence and IVR, thanks to the platforms of…
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