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Omnichannelality
Contact Center Software: All Customer Interactions in an Omnichannel Solution
Contact center software provides companies with the necessary tools to manage a variety of interactions, ranging from phone calls to…
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Omnichannel marketing: how companies can improve sales and customer relationships
What is omnichannel marketing and what strategy to follow The main purpose of theomnichannel marketing is to create a well-rounded…
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Customer experience KPIs: how to evaluate the customer relationship. The Phygital Frontier
The customer experience and the contact between consumer and company Evaluating KPIs (i.e. key performance indicators) of the customer experience…
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Omnichannel retail and customer experience: how customers’ purchasing methodology is changing
What is omnichannel retail? The reasons for its importance When customers are able to interact with multiple sales and communication…
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Toll-free number and contact points: the ARERA legislation and INGO’s solutions for companies operating in the municipal waste sector
ARERA resolution 15/22 obliges companies operating in the municipal waste management and disposal sector to set up a toll-free number…
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Video call as a new communication channel in sales
In an everyday life made up of video calls, video conferences and video chats, taking full advantage of a communication…
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