BLOG
Intelligenza Artificiale
INGO and a project in security industry, a success story
INGO implemented an AI-based automation solution for a major security client on an international scale. Leveraging emergency response expertise and…
Read more
Conversational artificial intelligence: applications in customer care
What is conversational artificial intelligence, what technologies underlie it, and what are its main applications? How can conversational AI be…
Read more
INGO at AI Week 2025: Agentic AI and human capital to redefine customer experience
INGO participated as a sponsor and speaker at AI Week 2025, the benchmark event in Italy dedicated to artificial intelligence.…
Read more
Customer service in 2025: new perspectives
What are the trends and technologies that are making a difference in customer care for 2025? How is the world…
Read more
What role does AI play in the utilities industry
The utility industry is undergoing a profound transformation in the way it approaches customers and users. How can the use…
Read more
How to optimize customer care in the finance world
How does customer service play a strategic role in the loyalty and reputation of finance companies? What are the ways…
Read more