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Customer experience KPIs: how to evaluate the customer relationship. The Phygital Frontier

The customer experience and the contact between consumer and company Evaluating KPIs (i.e. key performance indicators) of the customer experience…

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How to better manage a customer service thanks to advanced IVR solutions

A customer service today requires a series of implementations, among which advanced IVR solutions are certainly indispensable, for a better…

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