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customer experience
Case Study: INGO’s Survey Service
In this case study, we will analyze how INGO implemented a Survey service via WhatsApp for three different companies in…
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Digital transformation in healthcare: How to improve the customer experience of patients
The digital transformation in healthcare is revolutionizing the way healthcare services are delivered and accessed. With the evolution of digital…
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INGO Benefit Society told in an interview in Avvenire
The interview done with Marco Durante, and his daughter Serena, offers a detailed overview of the values that guide the…
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A success case in the fitness world
Thanks to its customer care services and innovative technological choices based on automation and AI, INGO has managed to create…
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Financial services: the importance of customer service for customer retention
Maintaining customer loyalty has become a primary goal for companies in the financial services industry. Customer retention has become a…
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Customer experience mapping: the key element for e-commerce success
Behind every online transaction is a customer with unique expectations, desires, and needs. In this context, the customer experience plays…
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