BLOG
customer experience
Innovation and security in banking customer care
The evolution of customer service in banking through artificial intelligence, automation, and advanced technologies for an optimized and secure user…
Read more
BPO manufacturing industry: how to optimize the customer experience
The article analyzes the evolution of BPO in manufacturing, exploring strategies to optimize the customer experience through the integration of…
Read more
How to enhance medical care during vacation periods
Vacation periods pose a critical challenge to the delivery of medical care across the country. The article explores how innovative…
Read more
Managing online sales in summer: intelligent automation applied to customer care
The article explores the specific challenges of online sales during the summer period and presents intelligent automation solutions for customer…
Read more
The importance of Smart Utilities for efficient service management
How important are Smart Utilities in the current Italian landscape and what technological investments are needed for an optimal transition…
Read more
The evolution of the customer-business relationship through the omnichannel customer journey
The omnichannel customer journey integrates all communication channels into a smooth and consistent experience, relying on unification of customer data,…
Read more