BLOG
customer experience
How to create a customer experience of excellence in the utility industry?
In a market where customers are increasingly aware and demanding, offering an excellent customer experience is no longer just a…
Read more
English-language customer service: how the multilingual approach can prove a strength in modern contact centers
Oggi, molte aziende italiane vendono prodotti e servizi online a clienti stranieri, spesso provenienti da mercati anglofoni o che utilizzano…
Read more
Hospital management: outsourcing secondary functions to improve the quality of services
Modern hospital management is constantly evolving, driven by the need to optimize resources and improve the quality of services. As…
Read more
Control Room: the digital brain of a company
Having a Control Room today is essential for corporate monitoring and security so that the processes for managing these activities…
Read more
Case Study: INGO’s Survey Service
In this case study, we will analyze how INGO implemented a Survey service via WhatsApp for three different companies in…
Read more
Digital transformation in healthcare: How to improve the customer experience of patients
The digital transformation in healthcare is revolutionizing the way healthcare services are delivered and accessed. With the evolution of digital…
Read more