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INGO at AI Week 2025: Agentic AI and human capital to redefine customer experience
INGO will be present as a sponsor and speaker at AI Week 2025, the benchmark event in Italy dedicated to…
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Smart working and contact centers: efficiency strategies for the summer season
How to best manage your contact center and smart working during the summer season? What are the most suitable strategies…
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Case Study: Customer Instant Insight for the Green Tech industry
How can the use of WhatsApp become an opportunity to test customers and obtain feedback for to the services provided?…
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Customer service in 2025: new perspectives
What are the trends and technologies that are making a difference in customer care for 2025? How is the world…
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What role does AI play in the utilities industry
The utility industry is undergoing a profound transformation in the way it approaches customers and users. How can the use…
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Why rely on knowledge management software for your business
Is there a Knowledge Management Software and how can it prove to be an indispensable tool for the optimal management…
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