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5 strategies for developing an effective customer journey in the greentech world

How to develop an effective customer journey in the greentech industry? Read the 5 key strategies to optimize customer experience…

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Automated escalation management through the use of advanced IVRs: a case study

This case study illustrates how INGO helped a client optimize its customer care by creating centralized management of inquiries in…

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Intelligent healthcare: INGO and Data Manager Roundtable

Data Manager invited INGO to participate in a discussion among major players in healthcare to talk about digitization of hospital…

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How does customer relationship management work?

CRM is not just a set of tools; it is a true business philosophy that puts the customer at the…

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Solution Provider: a definition

What does solution provider mean today and how does it apply to the world of customer care? What benefits can…

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Case study: AI and human touch for customer experience in tourism

How can AI and human support create a positive impact on a hospitality and tourism company's customer service? Why does…

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