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Customer Care
Case Study: INGO’s Survey Service
In this case study, we will analyze how INGO implemented a Survey service via WhatsApp for three different companies in…
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BPO in the utilities sector: scalable customer service to address service disruptions.
The utilities sector faces increasingly significant challenges. Service disruptions can have a devastating impact on both customers and business operations.…
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Solar: Guiding Customers Before and After Investing in Solar Energy
Investing in solar installations represents a significant step for individuals and businesses towards sustainable development. The key to maximizing the…
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Customer service for e-commerce: automation and WhatsApp to improve your relation with your customers.
In the world of e-commerce, customer service is crucial for a company's success. In a market where consumers have numerous…
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A success case in the fitness world
Thanks to its customer care services and innovative technological choices based on automation and AI, INGO has managed to create…
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Business Process Outsourcing: What It Is and the Advantages It Offers to the Customer Care Sector
Understanding what Business Process Outsourcing (BPO) is and how it can positively impact the customer care sector is crucial for…
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