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Customer Care
The biggest challenges facing customer care in the utilities sector
What are the biggest challenges companies in utilities face when it comes to customer care? And what are the most…
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What touchpoints to integrate to improve the customer experience?
How important is the choice of touch points in creating a quality customer experience between company and customer? And how…
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How green technology is making its way into our daily living
Green technology is increasingly becoming a familiar element in our everyday lives. With the exponential increase of companies focused on…
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INGO and customer service in energy: the case study of AGN ENERGIA
Learn how INGO was able to create a tailor-made energy project for its client through process optimization and the use…
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Automation applied to customer experience: bestpractice and challenges ahead.
Automation is increasingly becoming an innovative resource in the customer experience landscape. Making the most of new technologies is the…
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INGO and the use of instant messaging to create a simple and effective customer journey
The use of Instant messaging, as a channel of communication with customers, is increasingly becoming an effective and valuable resource…
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