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Customer Care
The future of customer service: the customer experience enhanced by Agentic AI
Agentic AI represents the evolution of artificial intelligence toward autonomous systems capable of perception, reasoning, action and continuous learning. With…
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E-commerce sites: strategies for turning return processes into opportunities
How do we leverage a seemingly critical process such as returns on e-commerce sites into a successful opportunity? What strategies…
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Conversational artificial intelligence: applications in customer care
What is conversational artificial intelligence, what technologies underlie it, and what are its main applications? How can conversational AI be…
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Smart working and contact centers: efficiency strategies for the summer season
How to best manage your contact center and smart working during the summer season? What are the most suitable strategies…
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What role does AI play in the utilities industry
The utility industry is undergoing a profound transformation in the way it approaches customers and users. How can the use…
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Why rely on knowledge management software for your business
Is there a Knowledge Management Software and how can it prove to be an indispensable tool for the optimal management…
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